Collections Advisor - Uncapped Commission, Mandarin

Radius; Kuala Lumpur; On-site; MYR 45,000 - 84,000; Full time

Benefits offered by this job

Medical card

Uncapped commission plan

Excellent training and coaching

Development and progression

Secondment opportunities to work in i

Life assurance

Service Awards at 5, 10 and 20 years

Multilingual work environment

Job summary

Radius is seeking a Collections Advisor in Kuala Lumpur to join our dynamic team. Reporting to the Credit Assistant Manager, you will manage customer accounts and negotiate payment plans to recover outstanding balances with empathy and clarity.

You will work in a collaborative environment, handling inquiries, maintaining accurate records, and escalating complex cases when needed. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum 1 year of experience in collections, customer service, or a high-volume call-center environment.
• Strong interpersonal skills to navigate difficult conversations tactfully and professionally.
• Excellent organizational and time-management skills with attention to data accuracy.
• Proficient with collections software, CRM platforms, and data entry tools.
• A basic understanding of standard collections processes and regulatory compliance.

Responsibilities

• Portfolio Management: Manage a designated portfolio of customer accounts, handling both outbound calls and inbound inquiries to resolve outstanding balances.
• Effective Negotiation: Partner with customers to negotiate mutually beneficial payment schedules that balance their current needs with company objectives.
• Customer Support: Handle complex account queries professionally, providing clear guidance on account status and flexible payment options.
• Accurate Record-Keeping: Maintain detailed, compliant records of all customer communications and actions within our systems.
• Strategic Escalation: Identify and elevate complex or high‑risk accounts to Senior Advisors or the Collections Supervisor when necessary.
• Continuous Improvement: Proactively share best practices with the team and identify ways to boost both customer satisfaction and collection rates.

Tools

Collections software

CRM platforms

Data entry tools

Job description

Radius is seeking a Collections Advisor in Kuala Lumpur to join our dynamic team. Reporting to the Credit Assistant Manager, you will manage customer accounts and negotiate payment plans to recover outstanding balances with empathy and clarity.

You will work in a collaborative environment, handling inquiries, maintaining accurate records, and escalating complex cases when needed. Strong communication and problem-solving skills are essential.