Collection Advisor

Radius; Kuala Lumpur; On-site; MYR 45,000 - 84,000; Full time

Benefits offered by this job

Medical card

Uncapped commission plan

Excellent training and coaching

Development and progression

Secondment opportunities to work in i

Life assurance

Service Awards at 5, 10 and 20 years

Multilingual work environment

Job summary

Radius is seeking a Collections Advisor in Kuala Lumpur to join our dynamic team. Reporting to the Credit Assistant Manager, you will manage customer accounts and negotiate payment plans to recover outstanding balances with empathy and clarity.

You will work in a collaborative environment, handling inquiries, maintaining accurate records, and escalating complex cases when needed. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum 1 year of experience in collections, customer service, or a high-volume call-center environment.
• Strong interpersonal skills to navigate difficult conversations tactfully and professionally.
• Excellent organizational and time-management skills with attention to data accuracy.
• Proficient with collections software, CRM platforms, and data entry tools.
• A basic understanding of standard collections processes and regulatory compliance.

Responsibilities

• Portfolio Management: Manage a designated portfolio of customer accounts, handling both outbound calls and inbound inquiries to resolve outstanding balances.
• Effective Negotiation: Partner with customers to negotiate mutually beneficial payment schedules that balance their current needs with company objectives.
• Customer Support: Handle complex account queries professionally, providing clear guidance on account status and flexible payment options.
• Accurate Record-Keeping: Maintain detailed, compliant records of all customer communications and actions within our systems.
• Strategic Escalation: Identify and elevate complex or high‑risk accounts to Senior Advisors or the Collections Supervisor when necessary.
• Continuous Improvement: Proactively share best practices with the team and identify ways to boost both customer satisfaction and collection rates.

Tools

Collections software

CRM platforms

Data entry tools

Job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e‑mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

Are you a customer-focused professional who loves solving problems and helping people? We are looking for a Collections Advisor to join our dynamic team. Reporting directly to the Credit Assistant Manager, you will play a vital role in managing customer accounts and facilitating the timely recovery of outstanding through empathetic, solution‑oriented communication.

If you thrive in a collaborative environment and want a role where your communication skills make a real impact on business success, we want to hear from you!

Key Responsibilities

• Portfolio Management: Manage a designated portfolio of customer accounts, handling both outbound calls and inbound inquiries to resolve outstanding balances.
• Effective Negotiation: Partner with customers to negotiate mutually beneficial payment schedules that balance their current needs with company objectives.
• Customer Support: Handle complex account queries professionally, providing clear guidance on account status and flexible payment options.
• Accurate Record‑Keeping: Maintain detailed, compliant records of all customer communications and actions within our systems.
• Strategic Escalation: Identify and elevate complex or high‑risk accounts to Senior Advisors or the Collections Supervisor when necessary.
• Continuous Improvement: Proactively share best practices with the team and identify ways to boost both customer satisfaction and collection rates.

What We Are Looking For

• Experience: Minimum of 1 year of experience in collections, customer service, or a high‑volume call‑center environment.
• Core Skills: Exceptional interpersonal skills with the ability to navigate difficult conversations tactfully, calmly, and professionally.
• Detail‑Oriented: Strong organizational and time‑management skills with an eye for data accuracy.
• Tech Savvy: Proficient in using collections software, CRM platforms, and data entry tools.
• Industry Knowledge: A basic understanding of standard collections processes and relevant financial regulatory compliance is a major plus.

What We Offer

• Attractive salary (Potential earnings up to RM7,500 – Basic + commission)

Requirements

• Minimum of 1 year of experience in collections, customer service, or a related field.
• Strong communication and interpersonal skills, with the ability to handle challenging conversations tactfully and professionally.
• Good organizational and time management skills, with attention to detail.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.
• Ability to work with collections software and data entry systems.
• Mandarin speaking is required

Additional Information

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

What benefits do we offer?

• Medical card
• Fantastic uncapped commission plan
• Excellent training and coaching
• Opportunities for ongoing development and progression
• Secondment opportunities to work in our international offices
• Life assurance
• Service Awards at 5, 10 and 20 years
• Required language(s): English, Bahasa Malaysia, Mandarin

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.