Debt Recovery & Negotiation Specialist

L&L Advisory; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

L&L Advisory in Kuala Lumpur is seeking a Collection Executive to join our debt recovery team. You will handle customer calls connected through our predictive dialing system, follow up on outstanding payments, and assist customers with repayment arrangements.

The role focuses on negotiating repayment plans and sending timely reminders via approved channels to recover overdue amounts, while maintaining professional customer communication.

Responsibilities

• Handle customer calls connected through the predictive dialing system.
• Communicate with customers regarding outstanding payments and negotiate repayment arrangements.
• Send WhatsApp payment reminders through approved channels.

Job description

L&L Advisory in Kuala Lumpur is seeking a Collection Executive to join our debt recovery team. You will handle customer calls connected through our predictive dialing system, follow up on outstanding payments, and assist customers with repayment arrangements.

The role focuses on negotiating repayment plans and sending timely reminders via approved channels to recover overdue amounts, while maintaining professional customer communication.