Collections Negotiator & Credit Recovery Specialist

CIMB; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

CIMB in Kuala Lumpur is seeking a Collection Officer to perform dunning activities, using collection tools and scripts to minimize delinquency and impairment and to support business goals.

The role requires experience in collections/recovery, ability to meet KPIs, good Bahasa Malaysia and English, and strong communication and negotiation skills; fresh graduates are encouraged to apply.

Qualifications

• Banking/recovery experience preferred; 2+ years
• Fresh graduates are encouraged to apply
• Candidates with collections, recovery, call centre, or banking operations background have an added advantage
• Computer literacy – basic MS Words and Excel

Responsibilities

• Perform phone dunning on delinquent customers following approved scripts
• Work on accounts per guideline in collection system
• Ensure portfolio is attempted within set time
• Prepare proposals for Rescheduling & Restructuring and settlements
• Meet daily/weekly/monthly KPIs
• Attend to walk-in customers with Manager
• Provide resolutions to customer inquiries
• Assist Manager on ad-hoc projects

Skills

Bahasa Malaysia

English

Communication skills

Negotiation skills

Target-driven

Tools

MS Word

Excel

Job description

CIMB in Kuala Lumpur is seeking a Collection Officer to perform dunning activities, using collection tools and scripts to minimize delinquency and impairment and to support business goals.

The role requires experience in collections/recovery, ability to meet KPIs, good Bahasa Malaysia and English, and strong communication and negotiation skills; fresh graduates are encouraged to apply.