Head of Collections & Strategy – Team Lead

Monee; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Monee in Kuala Lumpur seeks a Senior Collections Lead to guide a team of agents and optimize recovery efforts. You will design strategies, monitor performance metrics, and drive improvements while ensuring policy compliance and strong customer relations.

Bring 7+ years in collections management, excellent negotiation and communication skills, and proficiency with Excel and finance software to lead cross-functional collaboration and achieve organizational goals.

Qualifications

• Bachelor's degree in finance, accounting, or a related field.
• 7+ years of experience in collections management.
• Strong knowledge of collections practices, regulations, and industry trends.
• Excellent communication and negotiation skills with clients.
• Analytical and problem-solving abilities with strategic thinking.
• Experience leading a team of collections specialists.
• Proficiency in Microsoft Excel and other financial software.

Responsibilities

• Lead, coach, and motivate a team of collections agents to meet goals.
• Develop and implement collection strategies to minimize delinquencies.
• Monitor metrics like collection and recovery rates and aging reports.
• Conduct regular performance reviews and provide training plans.
• Collaborate with customer service, sales, and credit to streamline processes.
• Stay updated on industry trends and ensure compliance with laws.
• Handle escalated inquiries and complex cases with timely resolutions.
• Prepare reports and presentations on collections performance.
• Identify opportunities for process improvements and automation.
• Maintain accurate records of collections activities and data integrity.

Skills

Negotiation

Leadership

Communication

Analytical skills

Problem-solving

Team management

Excel

Education

Bachelor's degree in finance, accounting, or related field

Job description

Monee in Kuala Lumpur seeks a Senior Collections Lead to guide a team of agents and optimize recovery efforts. You will design strategies, monitor performance metrics, and drive improvements while ensuring policy compliance and strong customer relations.

Bring 7+ years in collections management, excellent negotiation and communication skills, and proficiency with Excel and finance software to lead cross-functional collaboration and achieve organizational goals.