Collection cum Admin Executive

Seong Trading Sdn Bhd; Kajang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Seong Trading Sdn Bhd is seeking a Collection cum Admin Executive to join our Bandar Mahkota Cheras team. This full-time role combines debt collections with essential administrative duties to keep operations running smoothly.

You will follow up on payments, send reminders, and maintain accurate records while assisting customers with payment arrangements. Strong language skills and MS Office proficiency are required in a fast-paced environment.

Qualifications

• 2-3 years experience in collections, AR or related admin role
• Must be able to speak English, Bahasa Malaysia and Chinese
• Strong communication and negotiation skills
• Proficiency in MS Office (Excel/Word)
• Excellent organisational skills and attention to detail
• Ability to work independently and in a team
• Diploma/certificate in business administration preferred

Responsibilities

• Follow up with customers on outstanding payments via phone, email, and messaging
• Send payment reminders, statements, and collection reports
• Maintain accurate records of collections and payment statuses
• Assist with payment arrangements and basic negotiations
• Handle filing, documentation, and data entry
• Maintain organized records for tracking, reporting, and audits
• Support daily office administration and general operations
• Perform other ad-hoc duties as assigned by management

Skills

Communication skills

Negotiation

Organizational skills

Attention to detail

Teamwork

Problem solving

Customer service

Education

Diploma or certificate in business administration

Tools

Excel

Word

Microsoft Office

Job description

About the roleWe are seeking a Collection cum Admin Executive to join Seong Trading Sdn Bhd. This is a full-time position based in Bandar Mahkota Cheras, Selangor. In this dual-focused role, you will be responsible for managing collections activities whilst maintaining essential administrative functions that support the smooth operation of our business. You will play a key role in ensuring timely debt recovery and maintaining accurate records and documentation across the organisation.

What you'll be doing

Follow up with customers on outstanding payments via phone calls, emails, and messaging.

Send payment reminders, account statements, and collection reports.

Maintain accurate records of collections, customer communications, and payment status.

Assist customers with payment arrangements and basic payment negotiations.

Handle filing, documentation, and data entry.

Maintain organized records for tracking, reporting, and audit purposes.

Support daily office administration and general operations.

Perform other ad-hoc duties assigned by management.

What we're looking for

Preferred 2-3 years experience in collections, accounts receivable or a related administrative role

MUST able to speak, read, and write English, Bahasa Malaysia, and Chinese

Strong communication and negotiation skills with the ability to handle difficult conversations professionally

Proficiency in Microsoft Office applications, particularly Excel and Word

Excellent organisational skills with the ability to manage multiple tasks and priorities effectively

Attention to detail and accuracy in data entry and record keeping

Ability to work independently and as part of a team in a fast-paced environment

Good customer service orientation and interpersonal skills

A proactive approach to problem-solving and the ability to take initiative

Diploma or certificate in business administration or a related field is preferred

What we offer

Competitive salary commensurate with experience and qualifications

Opportunities for professional development and skills training

A supportive and collaborative work environment where your contributions are valued

Career progression opportunities as you develop your skills and experience

A dynamic workplace culture that encourages teamwork and continuous improvement

About usSeong Trading Sdn Bhd is an established trading company committed to delivering quality products and professional services to our clients. We pride ourselves on maintaining strong business relationships built on trust, reliability and integrity. Our team is dedicated to providing excellent customer service and operational excellence. We are looking for talented individuals who share our values and are eager to contribute to our ongoing success and growth in the marketplace.