Collection Executive

Talent Recruit; Petaling Jaya; On-site; MYR 27,000 - 45,000; Full time

Job summary

Talent Recruit represents a licensed financial services company in Kelana Jaya seeking Collection Executives. The role involves outbound and inbound calls to recover loan repayments, negotiating settlements, and maintaining client relationships. You will work to minimize defaults and ensure adherence to company policies.

Working days are 5.5 days with hours from 9am to 6pm on weekdays and 9am to 3pm on weekends. Fresh graduates are welcome to apply for this entry-level collection position.

Qualifications

• 1 year related experience.
• Fresh Graduates are welcomed to apply.

Responsibilities

• Make outbound calls to customers on loan repayments.
• Implement action plans to minimize losses and maximize recoveries.
• Attend to inbound calls via the collections line promptly.
• Liaise with lawyers on specific cases/solutions to improve recovery.
• Negotiate settlements with customers as needed.
• Record and report collection outcomes to supervisors.

Skills

Outbound calls

Debt collection

Negotiation

Customer service

Job description

We are representing our client, a licensed financial services company with their office location based in Kelana Jaya. They are currently on a look out forCollection Executives.

Key Responsibilities:

• To perform outbound calls to customers on their loan repayments.
• Implement an action plan to minimize collection losses and maximize recoveries.
• Attend to all inbound calls vide the collections general line promptly.
• Liaise with lawyers, regarding specific cases and/or plan solutions to enhance the collection of accounts.
• Negotiate with customers on settlement of the account, whenever necessary review settlement of accounts.
• Recover debts in a skill full and professional manner to clients.
• Remind clients of overdue payments.
• Build relationships and rapport with clients.
• Record and report the outcome of collection to the superior.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
• Ensure that collection actions taken are within corporate guidelines and collection policies.
• Responsible for minimizing defaults and bad debts of ongoing loans.
• Attempt to negotiate & collect payments from clients.
• Perform any ad hoc duties and assignments given by management without compromise.

Requirements:

• 1 year related experience
• Fresh Graduates are welcomed to apply

Working Days: 5.5 days
9am to 6pm (Mon-Fri) 9am to 3pm (Sat/Sun)