Cloud & Systems Ops Engineer (Hybrid, ISO-ready)

Firewood Marketing, Inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Monks is seeking a System Administrator to maintain, configure, and operate computer systems and cloud platforms. You will join the SysOps IT team to strengthen security, policy, and efficiency while automating IT tasks.

The role is hybrid with occasional attendance at the Kuala Lumpur office, and you will support tools like Google Workspace, Slack Enterprise Grid, Microsoft 365/Azure, and Intune, while ensuring ISO 27001 compliance and audit readiness.

Qualifications

• Typically 3–5+ years in systems administration or a similar operational role.
• Experience running audits/reports and presenting findings.
• Familiarity with at least one scripting language.
• Interest in automating IT tasks and supporting ISO 27001 compliance.

Responsibilities

• Regional Support: Act as the primary escalation path during local office hours for tools managed by the global team (Slack, Google Workspace, Jamf, Intune).
• Tier 2/3 Resolution: Resolve complex technical issues to ensure smooth local operations before global admins are online.
• Audit readiness: Help prepare IT environment for ISO 27001 audits with strict access controls and change management records.

Skills

Scripting language familiarity

Problem solving

Self-sufficient

Organizational skills

Tools

Google Workspace

Slack Enterprise Grid

Microsoft 365/Azure

Atlassian Org Administration

OneLogin

Jamf

Intune

A1

Fortinet

Ubiquiti

Job description

Monks is seeking a System Administrator to maintain, configure, and operate computer systems and cloud platforms. You will join the SysOps IT team to strengthen security, policy, and efficiency while automating IT tasks.

The role is hybrid with occasional attendance at the Kuala Lumpur office, and you will support tools like Google Workspace, Slack Enterprise Grid, Microsoft 365/Azure, and Intune, while ensuring ISO 27001 compliance and audit readiness.