Cloud Operations Manager

Exact Software Germany GmbH; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Exact Software Germany GmbH seeks a Cloud Operations Manager in Kuala Lumpur to oversee the operational continuity of its cloud products. You will lead teams ensuring stability and performance of applications for over 700,000 users while managing incidents and promoting operational excellence across time zones.

Your role requires a strong foundation in cloud services (AWS, Azure) and exceptional leadership skills to coordinate with teams globally, ensuring seamless end-to-end operations and 24/7 availability.

Qualifications

• Experience in managing cloud operations, preferably in a multi-cloud environment.
• Strong leadership skills to manage teams effectively.
• Solid understanding of cloud services such as AWS and Azure.

Responsibilities

• Manage teams focusing on Infra and Application Operations.
• Ensure operational continuity of Exact products for over 700,000 users.
• Coordinate incident and problem management across time zones.

Skills

Team leadership

Cloud infrastructure management

Application performance monitoring

Problem management

Operational excellence

Job description

As a Cloud Operations Manager, you play a key role in the hosting and operational continuity of Exact products used by hundreds of thousands of users. These products run in our multi cloud environments on Microsoft Azure and Amazon Web Services (AWS). You lead a team(s) of specialists responsible for keeping these customer facing applications stable, secure, performant, and continuously available.

Across Cloud Operations, we support more than 25 different products and workloads, serving over 700,000 users. Ensuring that each of these SaaS and cloud hosted products runs reliably at scale requires strong coordination, clear ownership, and world class operational execution.

Our Cloud Operations organization consists of around 60 colleagues across Kuala Lumpur, Utrecht, Bangalore and Delft (HQ), working together to deliver a robust and resilient hosting platform for our customers. Within this structure, you will be managing the team(s) focusing on both Infra Operations and Application Operations. This vacancy specifically applies to the Cloud Operations team operating from Kuala Lumpur.

• The Infra Operations, provides and maintains the cloud foundation on which all customer environments run: provisioning virtual machines, handling deployments, ensuring platform availability, and maintaining the underlying cloud infrastructure.
• The Application Operations, focuses on the application layer powering our customer facing products: monitoring application behavior, optimizing performance, managing configuration, and executing application updates where automation is not yet in place.

Together, the team(s) ensure seamless end to end operations across infrastructure, platform, and application layers, enabling a reliable and scalable hosting landscape for all Exact customers. Asour product landscape grows in complexity, scale, and business criticality, availability outside regular office hours will become a key expectation for ensuring uninterrupted hosting quality. In this role, you’ll help shape how this responsibility is introduced and managed effectively.

You’ll also work intensively with fellow Cloud Operations Managers in Delft and Utrecht to align priorities, coordinate incident and problem management across time zones, and safeguard operational excellence throughout the global hosting landscape. At the architectural level, you will work closely with the Cloud Architect, who will review and approve all architectural decisions. Your leadership brings clarity, structure, and calm confidence — especially during escalations, performance challenges, or customer impacting events.