Cloud/ Senior Cloud Engineer

Singtel; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Singtel is looking for a skilled Cloud/Senior Cloud Engineer to ensure the reliability of cloud platforms for critical telco services. The role involves leading incident response, managing operational readiness, and driving automation for continuous improvement.

The ideal candidate will have 3-6 years of experience and strong proficiency with cloud services like AWS, Azure, or GCP. This position offers an opportunity to improve cloud operations and engage with a collaborative team.

Qualifications

• 3-6 years of experience in cloud operations or infrastructure roles.
• Strong hands-on experience with AWS, Azure or GCP in production environments.
• Proficiency in IAC tools such as Terraform, Bicep and CloudFormation.

Responsibilities

• Operate and maintain production cloud platforms to meet telco-grade availability.
• Lead on-call incident response for high-severity cloud incidents.
• Perform root cause analysis and implement corrective actions.

Skills

AWS

Azure

GCP

IAC tools

Cloud networking

Security and IAM

ITSM processes

Incident response

Education

Bachelor’s degree in IT, Computer Science, Engineering or equivalent

Tools

Terraform

Bicep

CloudFormation

Job description

Be a part of something BIG!

We are seeking a highly skilled and detail-driven Cloud/Senior Cloud Engineer to be responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission‑critical telco services. The role includes leading on‑call incident response, driving service recovery, and improving operational resilience through automation and continuous improvement.

Cloud Operations & Reliability

• Operate and maintain production cloud platforms to meet telco‑grade availability and performance targets.
• Proactively identify operational risks and prevent incidents.
• Ensure operational readiness of cloud platforms for 24x7 support.

On‑Call & Incident Leadership

• Participate in and lead scheduled on‑call rotations.
• Act as incident lead for high‑severity or complex cloud incidents.
• Drive service restoration within agreed SLAs and MTTR targets.
• Coordinate incident response across cloud, network, security and application teams.
• Ensure clear and timely communication to stakeholders.

Incident, Problem & Change Management

• Perform root cause analysis and implement corrective and preventive actions.
• Reduce incident recurrence through operational improvements.
• Review and approve standard operational changes within delegated authority.

Automation & Continuous Improvement

• Improve on‑call effectiveness through automation, self‑healing and alert optimization.
• Enhance runbooks and operational documentation based on on‑call learnings.
• Drive operational readiness for new services prior to production release.

Security, Compliance & Governance

• Ensure on‑call actions comply with security, regulatory and change controls.
• Support audits and vulnerability remediation related to cloud operations.

Mentorship & Collaboration

• Provide on‑call guidance and escalation support to junior engineers.
• Share operational best practices and lessons learned across teams.

Incident Management

• Manage major incidents impacting customer‑critical telco services.
• Balance rapid service recovery with strict change and security controls.
• Troubleshoot complex hybrid or network‑integrated cloud environments.

Decision‑Making Authority

• Lead on‑call incident response and recovery actions.
• Approve and implement low‑risk operational changes.
• Recommend improvements to on‑call processes, tooling, and architecture.
• Escalate major risks, outages and compliance issues.

Skills For Success

• Bachelor’s degree in IT, Computer Science, Engineering or equivalent experience.
• 3‑6 years of experience in cloud operations or infrastructure roles.
• Strong hands‑on experience with AWS, Azure or GCP in production environments.
• Proficiency in IAC tools such as Terraform, Bicep and CloudFormation to standardize configuration of cloud resources.
• Proven ability to monitor, troubleshoot and resolve complex cloud platform issues leveraging logs metrics and alerts across multi‑cloud environments.
• Solid understanding of cloud networking, security and IAM.
• Experience with ITSM processes and on‑call operations.