Cloud/ Senior Cloud Engineer

Singtel Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Singtel Group is looking for a highly skilled Cloud/Senior Cloud Engineer to ensure the operational excellence of cloud platforms supporting critical telco services. Responsibilities include incident management, proactive risk identification, and service recovery, as well as enhancing operational documentation. The ideal candidate will have a Bachelor's degree in IT or relevant field and 3-6 years of hands-on experience with AWS, Azure, or GCP, including proficiency in Terraform, Bicep, and CloudFormation. This position is based in Kuala Lumpur, Malaysia.

Qualifications

• 3–6 years of experience in cloud operations or infrastructure roles.
• Strong hands-on experience with AWS, Azure, or GCP in production environments.
• Proficiency in IAC tools such as Terraform, Bicep, and CloudFormation.
• Solid understanding of cloud networking, security, and IAM.

Responsibilities

• Operate and maintain production cloud platforms.
• Lead scheduled on-call rotations and incident responses.
• Perform root cause analysis and implement corrective actions.
• Ensure compliance with security and regulatory controls.

Skills

Cloud operations

Incident management

AWS

Azure

GCP

IAC tools (Terraform, Bicep, CloudFormation)

Cloud networking and security

Education

Bachelor’s degree in IT, Computer Science, Engineering, or equivalent

Tools

Terraform

Bicep

CloudFormation

Job description

We are seeking a highly skilled and detail-driven Cloud/ Senior CloudEngineer to be responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission‑critical telco services. The role includes leading on‑call incident response, driving service recovery, and improving operational resilience through automation and continuous improvement.

Make an Impact by:

Cloud Operations & Reliability

Operate and maintain production cloud platforms to meet telco‑grade availability and performance targets.

Proactively identify operational risks and prevent incidents.

• Ensure operational readiness of cloud platforms for 24x7 support.

On‑Call & Incident Leadership

Participate in and lead scheduled on‑call rotations.

Act as incident lead for high‑severity or complex cloud incidents.

Drive service restoration within agreed SLAs and MTTR targets.

Coordinate incident response across cloud, network, security, and application teams.

Ensure clear and timely communication to stakeholders.

Incident, Problem & ChangeManagement

Perform root cause analysis and implement corrective and preventive actions.

Reduce incident recurrence through operational improvements.

• Review and approve standard operational changes within delegated authority.

Improve on‑call effectiveness through automation, self‑healing, and alert optimization.

Enhance runbooks and operational documentation based on on‑call learnings.

• Drive operational readiness for new services prior to production release.

Security, Compliance & Governance

• Ensure on‑call actions comply with security, regulatory, and change controls.
• Support audits and vulnerability remediation related to cloud operations.
• Provide on‑call guidance and escalation support to junior engineers.
• Share operational best practices and lessons learned across teams.

Managing major incidents impacting customer‑critical telco services.

Balancing rapid service recovery with strict change and security controls.

• Troubleshooting complex hybrid or network‑integrated cloud environments.

Decision‑Making Authority

• Lead on‑call incident response and recovery actions.
• Approve and implement low‑risk operational changes.
• Recommend improvements to on‑call processes, tooling, and architecture.
• Escalate major risks, outages, and compliance issues.

Skills for Success:

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.

3–6 years of experience in cloud operations or infrastructure roles.

Strong hands‑on experience with AWS, Azure, or GCP in production environments.

• Proficiency in IAC tools such as Terraform, Bicep, and CloudFormation to standardize configuration of Cloud resources.
• Proven ability to monitor, troubleshoot, and resolve complex cloud platform issues, leveraging logs metrics, and alerts across multi‑cloud environments.

Solid understanding of cloud networking, security, and IAM.

• Experience with ITSM processes and on‑call operations.