Cloud Operation Specialist (non-coding)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 66,960 - 89,280; Full time

Job summary

Randstad Malaysia is seeking an experienced operations professional to oversee cloud-related account management and billing processes. You will coordinate cross-functional teams, ensure contract accuracy, and mentor peers in a structured, process-driven environment that emphasizes operational excellence.

Based in Kuala Lumpur, the role requires 2–3 years in cloud/tech ops, Mandarin and English fluency, and a non-coding mindset with strong attention to detail.

Qualifications

• Bachelor's degree in IT, Computer Science, Business Information Systems, or a related field.
• 2–3 years of hands-on experience in cloud operations or tech-related operational roles.
• Fluent in Mandarin and English (reading, writing and speaking).
• Exposure to Cloud Vendors, Resellers, MSPs, SaaS, Web Hosting environments (AWS/GCP/Azure).
• Non-coding mindset with strong attention to detail and process ownership.
• Leadership potential to mentor peers and handle urgent issues outside normal hours.

Responsibilities

• Oversee full client account lifecycle including setup, invitations, activations and suspensions.
• Manage operational billing, invoices, prepaid balances, and top-up adjustments.
• Review contracts for accuracy and compliance in operations.
• Coordinate across customers, internal teams and vendors to resolve issues promptly.
• Guide daily operations and drive process optimizations for high accuracy.

Skills

Cloud Operations

CloudOps

Technical Operations

Cloud Billing

FinOps

Account Administration

Account Provisioning

Managed Services

MSP

SaaS

Mandarin

Bilingual

Vendor Management

Non-Coding IT

Education

Bachelor's Degree in IT, Computer Science, Business Information Systems, or related field

Tools

AWS

GCP

Azure

Job description

About the Company

• Industry Focus: A technology services provider operating in the cloud, SaaS, managed service provider (MSP), or web hosting ecosystem.

• Work Environment: A structured, process-driven workplace centered around operational excellence, administrative efficiency, and customer coordination rather than software development or coding.

• Regional Operations: Based in Malaysia (budgeting RM 6,000 – RM 8,000) and supporting a client base requiring daily bilingual operations in Mandarin and English.

Requirements

• Education: Bachelor's Degree in IT, Computer Science, Business Information Systems, or a related field (CGPA 3.5 or above preferred).

• Experience: 2–3 years of hands‑on experience in cloud operations or tech-related operational roles.

• Language Proficiency: Proficient in reading, writing, and speaking both Mandarin and English fluently.

• Domain Exposure: Background working with Cloud Vendors, Resellers, MSPs, SaaS, Web Hosting, or AWS/GCP/Azure environments.

• Core Competencies: Non-coding/non-developer mindset, strong attention to detail, comfort with process-driven tasks, and operational ownership.

• Leadership & Availability: Leadership potential to mentor team members and flexibility to handle urgent customer issues outside standard working hours when necessary.

Job Scope

• Account Operations Management: Oversee the full client account lifecycle, including setup, invitations, activations, suspensions, reactivations, and quota configurations.

• Billing & Financial Operations: Manage operational billing, generate invoices, monitor prepaid customer balances, and process top-up adjustments.

• Contract Administration: Review operational and service-related contracts for accuracy and compliance.

• Cross-Functional Coordination: Liaise between customers, internal departments, and third-party vendors to resolve operational issues promptly.

• Leadership & Process Optimization: Guide daily operational efficiency within the team, mentor peers, and ensure high execution accuracy.

experience

3 years

skills

Cloud Operations, CloudOps, Technical Operations, Cloud Billing, FinOps, Account Administration, Account Provisioning, Managed Services, MSP, SaaS, Mandarin, Bilingual, Vendor Management, Non-Coding IT

qualifications

Bachelor’s Degree in IT, Computer Science, Business Information Systems, or a related field

education

Bachelor Degree