Cloud Operations Leader: 24/7 Reliability & Cost

AIA Digital+; Kuala Lumpur; On-site; MYR 300,000 - 420,000; Full time

Job summary

AIA Digital+ is seeking a Senior Manager, Cloud Operations to define, govern, and deliver cloud operations across the Azure-based platform. You will lead a global team delivering 24/7 reliability, operational excellence, and cost efficiency for enterprise services.

Responsibilities include setting technical standards, proactive monitoring, incident resolution, and alignment with business priorities while maintaining compliance with regulatory standards.

Qualifications

• 10+ years in cloud technologies and operations.
• Proven expertise in Azure and/or AWS within enterprise environments.
• ITIL or equivalent certifications preferred.

Responsibilities

• Lead and be accountable for 24/7 cloud operations, ensuring reliable and high-quality service delivery.
• Develop team capability through active coaching and mentoring, strengthening overall performance.
• Establish and enforce technical standards and operational best practices according to AIA group requirements.
• Ensure cloud environment stability through proactive monitoring and continuous improvement.
• Manage operational risk identification and mitigation to ensure service reliability.
• Lead high-severity incident resolution as escalation and technical authority.
• Partner with stakeholders to align operations with business and technical needs.
• Deliver operational initiatives aligned with business and service priorities.

Skills

Cloud leadership

Incident management

Strategic thinking

Stakeholder management

Leadership

Tools

Azure

AWS

Job description

AIA Digital+ is seeking a Senior Manager, Cloud Operations to define, govern, and deliver cloud operations across the Azure-based platform. You will lead a global team delivering 24/7 reliability, operational excellence, and cost efficiency for enterprise services.

Responsibilities include setting technical standards, proactive monitoring, incident resolution, and alignment with business priorities while maintaining compliance with regulatory standards.