Cloud MSP Engineer L3 On-Site Incident Control & Automation

NTT DATA, Inc.; Cyberjaya; In loco; MYR 100.000 - 167.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking a Cloud Managed Services Engineer (L3) in Malaysia to deliver top-tier cloud support. The role emphasizes incident resolution, client infrastructure management, and proactive optimization, with collaboration across vendors and on-site delivery as required.

You will monitor, investigate, and resolve complex issues, provide on-site support, and drive automation opportunities while maintaining data protection and business continuity.

Competenze

• Bachelor's degree or equivalent in IT/Computing.
• Experience in managed services and ITIL processes preferred.
• Strong knowledge of Windows/Linux server environments and virtualization.

Mansioni

• Provide proactive cloud-based incident and problem resolution.
• Configure, install, test, and manage client infrastructure to stay operational.
• Monitor, log, and respond to alerts; perform root-cause analysis across third-line support.
• Collaborate with third-party vendors; provide on-site technical support when needed.
• Conduct monthly incident and service review analyses; recommend quality improvements.
• Identify opportunities for automation and work optimization; update client systems and portals.
• Manage projects within your technology domain to meet client requirements and deadlines.
• Implement and test disaster recovery functions to ensure data protection and business continuity.

Conoscenze

Windows Server Administration

Linux Server Administration

Virtualization Administration

Storage Administration

ITIL knowledge

Vendor management

Communication across cultures

Project planning

Disaster recovery knowledge

Formazione

Bachelor's degree in Information Technology/Computing

Descrizione del lavoro

NTT DATA is seeking a Cloud Managed Services Engineer (L3) in Malaysia to deliver top-tier cloud support. The role emphasizes incident resolution, client infrastructure management, and proactive optimization, with collaboration across vendors and on-site delivery as required.

You will monitor, investigate, and resolve complex issues, provide on-site support, and drive automation opportunities while maintaining data protection and business continuity.