Cloud Managed Services Engineer L3 – Incident Response

NTT MSC Sdn Bhd; Selangor; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

NTT DATA is seeking a Cloud Managed Services Engineer (L3) in Malaysia to deliver top-tier managed cloud services. You will proactively identify and resolve cloud incidents, configure and manage client infrastructure, and work with vendors to ensure reliability and performance.

You will monitor environments, investigate complex issues, and perform root-cause analysis. The role emphasizes proactive optimization, disaster recovery testing, and strong client communication across cultures.

Qualifikationen

• Extensive experience in a medium to large ICT organization in an engineering function.
• Proven managed services experience with ITIL process knowledge.
• Ability to manage and optimize complex cloud-based infrastructures.

Aufgaben

• Identify and resolve cloud-based incidents and problems to minimize client disruption.
• Configure, install, test, and manage client infrastructure to keep it operational.
• Monitor systems, respond to alerts, and log issues; investigate third-line support.Provide on-site technical support and vendor collaboration as needed.
• Conduct monthly reviews of incidents and requests, analyze data, and suggest quality improvements.
• Provide client feedback and update portals; identify opportunities for automation and work optimization.
• Manage and deliver projects within technology domains and support disaster recovery testing.

Kenntnisse

ITIL processes

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Vendor management

Communication skills

Project planning

Client-focused experience

Ausbildung

Bachelor's degree in Information Technology/Computing

Jobbeschreibung

NTT DATA is seeking a Cloud Managed Services Engineer (L3) in Malaysia to deliver top-tier managed cloud services. You will proactively identify and resolve cloud incidents, configure and manage client infrastructure, and work with vendors to ensure reliability and performance.

You will monitor environments, investigate complex issues, and perform root-cause analysis. The role emphasizes proactive optimization, disaster recovery testing, and strong client communication across cultures.