Cloud HRMS Support Specialist - Data Migration & Training

Info-Tech Systems

Kuala Lumpur

On-site

MYR 45,000 - 71,000

Full time

5 days ago

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Benefits offered by this job

Annual Leave

Medical Leave

Special Granted Leaves

Medical Benefit

Flexi Benefit Entitlement

Laptop Provided

Monthly Employee Engagement Events

Working Hours 9:00AM - 6:00PM Mon-Fri

Career Growth

Public Transport Access KL Sentral

Job summary

Jora Malaysia is seeking a Software Support Specialist to handle client inquiries related to Cloud HRMS software. The role emphasizes proactive support, system configuration, and remote troubleshooting to ensure smooth production progress.

The candidate should have a Diploma or equivalent and at least 1 year in IT support. Fresh graduates are encouraged to apply, with work based at Q Sentral in Kuala Lumpur, Malaysia.

Qualifications

Diploma or equivalent in relevant field.
At least 1 year IT support/Helpdesk experience preferred.
Strong IT and software troubleshooting skills.
Willing to work in Q Sentral.
Fresh graduates may apply.

Responsibilities

Serve as first point of contact for clients via phone and email.
Resolve technical issues in a timely and professional manner.
Configure systems accurately for software issues.
Remotely connect to customer workstations or servers for troubleshooting.
Meet individual KPIs and contribute to team goals while following procedures.
Perform data migration and conduct product training for end users.
Participate in ad-hoc projects and pre-implementation discussions.

Skills

IT Troubleshooting

Customer Support

Team Player

Fresh Graduates Welcome

Education

Diploma or equivalent

Job description

The candidate should have a Diploma or equivalent and at least 1 year in IT support. Fresh graduates are encouraged to apply, with work based at Q Sentral in Kuala Lumpur, Malaysia.

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