IT Helpdesk Specialist - Troubleshooting & Training

Info-Tech Systems

Kuala Lumpur

On-site

MYR 33,000 - 61,000

Full time

14 days+

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Benefits offered by this job

Basic Salary

Medical Leave

Medical Benefit

Working Hours 9-6

Off Days Sat/Sun

Public Transport Access

Job summary

Jora Malaysia is seeking a Software Support Specialist (IT Helpdesk) to assist clients with HRMS software inquiries and issues. You will be the first point of contact for support requests, troubleshooting and configuring HRMS systems, and providing user training when necessary.

The role is based in Kuala Lumpur, at Q Sentral, with standard working hours from 9:00 AM to 6:00 PM, Monday to Friday. Fresh graduates are welcome to apply and you will collaborate with a dynamic team to meet KPIs and

Qualifications

Degree or equivalent in related field.
1–2 years IT Support/Helpdesk/Desktop Support experience preferred.
Strong IT and software troubleshooting skills.
Team player with ability to work under pressure.

Responsibilities

Serve as the first point of contact for clients, handling support requests and system-related questions via phone and email.
Resolve clients' technical issues in a timely and professional manner.
Perform accurate system configuration for software issues and assist with data migration when needed.
Remotely connect to customer workstations or servers to troubleshoot issues and conduct product trainings.