Clinic Operations Leader: Elevate Patient Care

SV CARE Medic SDN.BHD; Cyberjaya; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Additional leave

Free parking

Job summary

SV CARE Medic SDN.BHD’s SV Care Clinic in Cyberjaya is seeking a Clinic Manager to oversee daily operations, ensure efficiency, quality, and patient safety.

You will develop and implement policies and SOPs, monitor patient flow and service delivery, supervise doctors, nurses, and admin staff, and drive continuous improvement while maintaining regulatory compliance.

This role offers opportunities for promotion and a collaborative, supportive work environment.

Qualifications

• Diploma or Bachelor’s degree in healthcare or related fields.
• 2–5 years of experience in clinic or healthcare administration.
• 1–2 years of supervisory or team leadership experience preferred.

Responsibilities

• Oversee daily clinic operations to ensure efficiency, quality, and compliance with healthcare standards
• Develop and implement operational policies, SOPs, and quality improvement initiatives
• Monitor patient flow, appointment systems, and service delivery to ensure excellent patient care
• Ensure compliance with regulatory, licensing, and accreditation requirements
• Monitor billing, claims, and collection processes to ensure accuracy and timeliness
• Lead, mentor, and supervise clinic staff including doctors, nurses, and administrative personnel
• Foster a positive and collaborative work environment
• Resolve staff issues, conflicts, and grievances fairly and effectively
• Ensure high standards of patient satisfaction and customer service
• Handle patient feedback, complaints, and service recovery promptly

Skills

Staff leadership

Quality improvement

Education

Diploma or Bachelor’s Degree in Healthcare Administration, Business Administration, Management, Nursing, or a related field

Job description

SV CARE Medic SDN.BHD’s SV Care Clinic in Cyberjaya is seeking a Clinic Manager to oversee daily operations, ensure efficiency, quality, and patient safety.

You will develop and implement policies and SOPs, monitor patient flow and service delivery, supervise doctors, nurses, and admin staff, and drive continuous improvement while maintaining regulatory compliance.

This role offers opportunities for promotion and a collaborative, supportive work environment.