CLINIC MANAGER

SV CARE Medic SDN.BHD; Cyberjaya; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Additional leave

Free parking

Job summary

SV CARE Medic SDN.BHD’s SV Care Clinic in Cyberjaya is seeking a Clinic Manager to oversee daily operations, ensure efficiency, quality, and patient safety.

You will develop and implement policies and SOPs, monitor patient flow and service delivery, supervise doctors, nurses, and admin staff, and drive continuous improvement while maintaining regulatory compliance.

This role offers opportunities for promotion and a collaborative, supportive work environment.

Qualifications

• Diploma or Bachelor’s degree in healthcare or related fields.
• 2–5 years of experience in clinic or healthcare administration.
• 1–2 years of supervisory or team leadership experience preferred.

Responsibilities

• Oversee daily clinic operations to ensure efficiency, quality, and compliance with healthcare standards
• Develop and implement operational policies, SOPs, and quality improvement initiatives
• Monitor patient flow, appointment systems, and service delivery to ensure excellent patient care
• Ensure compliance with regulatory, licensing, and accreditation requirements
• Monitor billing, claims, and collection processes to ensure accuracy and timeliness
• Lead, mentor, and supervise clinic staff including doctors, nurses, and administrative personnel
• Foster a positive and collaborative work environment
• Resolve staff issues, conflicts, and grievances fairly and effectively
• Ensure high standards of patient satisfaction and customer service
• Handle patient feedback, complaints, and service recovery promptly

Skills

Staff leadership

Quality improvement

Education

Diploma or Bachelor’s Degree in Healthcare Administration, Business Administration, Management, Nursing, or a related field

Job description

Oversee daily clinic operations to ensure efficiency, quality, and compliance with healthcare standards. Develop and implement operational policies, SOPs, and quality improvement initiatives. Monitor patient flow, appointment systems, and service delivery to ensure excellent patient care.

Key responsibilities

Oversee daily clinic operations to ensure efficiency, quality, and compliance with healthcare standards

Develop and implement operational policies, SOPs, and quality improvement initiatives

Monitor patient flow, appointment systems, and service delivery to ensure excellent patient care

Ensure compliance with regulatory, licensing, and accreditation requirements

Monitor billing, claims, and collection processes to ensure accuracy and timeliness

Lead, mentor, and supervise clinic staff including doctors, nurses, and administrative personnel

Foster a positive and collaborative work environment

Resolve staff issues, conflicts, and grievances fairly and effectively

Ensure high standards of patient satisfaction and customer service

Handle patient feedback, complaints, and service recovery promptly

About you

Diploma or Bachelor's Degree in Healthcare Administration, Business Administration, Management, Nursing, or a related field

Minimum 2–5 years of experience in a clinic, healthcare, or medical administration environment

At least 1–2 years of supervisory or team leadership experience is preferred

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Additional leave
• Free parking

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Clinic Manager?
• Which of the following types of qualifications do you have?
• Do you have Policy Implementation experience?

SV Care Clinic, is a pioneer clinic under the management of SV Care Medic Sdn.Bhd. Established in August 2017, is a primary care facility which is certified and accredited by the Ministry of Health, Malaysia. SV Care Clinic is dedicated in providing comprehensive health care that focuses on promoting overall health rather than just treating the diseases. This facility aims to offer not only the regular out-patient services, but also a holistic medical care including the public health aspects as well. The clinic serves as a One-Stop-Centre for the healthcare seekers, whereby the consultation, physical examination, laboratory diagnosis, medications, further follow up visits and public health seminars are provided in a calming professional atmosphere. It is managed by a group of young, dynamic Public Health Physicians and Medical Doctors who are well-experienced in both Clinical and Public Health domains.

SV Care Clinic, is a pioneer clinic under the management of SV Care Medic Sdn.Bhd. Established in August 2017, is a primary care facility which is certified and accredited by the Ministry of Health, Malaysia. SV Care Clinic is dedicated in providing comprehensive health care that focuses on promoting overall health rather than just treating the diseases. This facility aims to offer not only the regular out-patient services, but also a holistic medical care including the public health aspects as well. The clinic serves as a One-Stop-Centre for the healthcare seekers, whereby the consultation, physical examination, laboratory diagnosis, medications, further follow up visits and public health seminars are provided in a calming professional atmosphere. It is managed by a group of young, dynamic Public Health Physicians and Medical Doctors who are well-experienced in both Clinical and Public Health domains.