Event & Clinic Operation Executive (Healthcare)

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd in Johor Bahru is seeking an Event & Clinic Operation Executive (Healthcare) to lead marketing event planning for our new clinic launch and strengthen customer relationships. You will design customer engagement programs, analyze data to improve marketing and patient experience, and develop segmentation to optimize campaigns.

This role offers an opportunity to build customer-centric strategies and contribute to the success of our new clinic in

Qualifications

• Min Diploma in Marketing, Business Administration, or related field.
• Proven experience in event, customer engagement, or marketing roles.
• Strong analytical skills and experience working with customer data.
• Excellent organizational and project management abilities.
• Knowledge of data privacy regulations and strong communication skills.

Responsibilities

• Plan, organize, and execute impactful marketing events.
• Develop and implement strategies to strengthen customer relationships and foster loyalty.
• Design and execute customer engagement programs to improve retention.
• Analyze customer data to generate actionable insights for marketing and customer experience improvements.
• Develop segmentation strategies to optimize targeted marketing campaigns.
• Monitor performance metrics and identify opportunities for system and process improvements.
• Create and maintain customer journey maps to improve the customer experience.
• Ensure customer database accuracy and compliance with data privacy regulations.

Skills

Analytical skills

Organizational skills

Project management

Communication skills

Interpersonal skills

Education

Diploma in Marketing or Business Administration

Job description

Event & Clinic Operation Executive (Healthcare)

Position Overview:
We are seeking for motivated and strategic Event & Clinic Operation Executive to join our team, focusing on the launch of our upcoming clinic in Johor Bahru. The ideal candidate will lead marketing event planning and execution while implementing strategies to enhance customer relationships, engagement, and loyalty.

Key Responsibilities:

Plan, organize, and execute impactful marketing events to promote the new clinic and attract customers.

Develop and implement strategies to strengthen customer relationships and foster loyalty.

Design and execute customer engagement programs to elevate satisfaction and improve retention.

Analyze customer data using advanced tools to generate actionable insights for marketing and customer experience improvements.

Develop and refine segmentation strategies to optimize targeted marketing campaigns.

Monitor and evaluate performance metrics, identifying opportunities for system and process enhancements.

Create and maintain customer journey maps to improve the overall customer experience.

Ensure customer database accuracy and compliance with data privacy regulations.

Requirements:

Min Diploma in Marketing, Business Administration, or a related field.

Proven experience in event, customer engagement, or marketing roles.

Strong analytical skills and experience working with customer data.

Excellent organizational and project management abilities.

Knowledge of data privacy regulations.

Exceptional communication and interpersonal skills.

This role offers an exciting opportunity to build customer-centric strategies and drive the success of our new clinic in Johor Bahru.