Clinic Operations Lead — Patient Services

KMT JAYA SDN BHD; Kuala Lumpur; On-site; MYR 27,000 - 42,000; Full time

Job summary

KMT JAYA SDN BHD in Kuala Lumpur is seeking a diligent Clinic Administrative Assistant to manage daily administrative and operational activities, including patient registration, appointment scheduling, enquiries, and follow-ups, ensuring accuracy in records and smooth front-d desk functions.

The role requires good communication in English and Bahasa Malaysia, basic computer skills, and the ability to work both independently and with a team.

Qualifications

• Minimum SP M/Diploma in Business Administration, Healthcare Administration or related field.
• Experience in clinic/healthcare or administrative roles is an advantage.
• Good communication and interpersonal skills.
• Basic computer skills, including Microsoft Office.
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.
• Responsible, organised, detail-oriented and able to multitask.
• Able to work independently as well as in a team.
• Pleasant personality with good patient/customer service skills.

Responsibilities

• Manage daily clinic administrative and operational activities.
• Handle patient registration, appointment scheduling, enquiries and follow-ups.
• Manage patient records, documentation and filing accurately.
• Handle billing, payment collection, receipts and basic administrative records.
• Coordinate with doctors, nurses and other clinic staff to ensure smooth daily operations.
• Answer phone calls, WhatsApp messages and patient enquiries professionally.
• Monitor clinic supplies, stationery and medical consumables and coordinate replenishment.
• Maintain cleanliness, organisation and proper setup of the clinic.
• Assist with stock checking, inventory records and expiry-date monitoring.
• Prepare daily/monthly reports and maintain accurate clinic records.
• Handle insurance/medical claims or panel-related documentation where required.
• Ensure clinic policies, SOPs and regulatory requirements are followed.
• Support other administrative duties and ad-hoc tasks assigned by management.

Skills

Communication skills

Interpersonal skills

English proficiency

Bahasa Malaysia proficiency

Mandarin advantageous

Education

SPM / Diploma

Tools

Microsoft Office

Job description

KMT JAYA SDN BHD in Kuala Lumpur is seeking a diligent Clinic Administrative Assistant to manage daily administrative and operational activities, including patient registration, appointment scheduling, enquiries, and follow-ups, ensuring accuracy in records and smooth front-d desk functions.

The role requires good communication in English and Bahasa Malaysia, basic computer skills, and the ability to work both independently and with a team.