Clinic Front Desk & Patient Care Specialist

KPJ Rawang Specialist Hospital; Rawang; On-site; MYR 36,000 - 58,000; Full time

Job summary

KPJ Rawang Specialist Hospital is seeking a clerical/administrative professional to manage patient registrations, ensure smooth clinic operations and coordinate with consultants. You will explain treatment rules and charges to patients, handle insurance or MCO coordination, and maintain professional standards in a fast-paced environment.

The role requires SPM qualification, a minimum of 2 years’ relevant experience, strong Microsoft Office skills, and the ability to work after hours or travel if

Qualifications

• SPM qualification.
• 2 years of relevant experience or an equivalent combination of education and work related experience.
• Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hospital, the brand and the Company.
• Ability to identify market segments, niches and potential markets.
• Willingness to do work after office hours/weekends/public holidays when required.
• Microsoft Office literacy.
• Able to work well on multiple projects & meet tight deadlines.
• Ability to work under pressure and meet deadlines.
• Willing to travel.

Responsibilities

• Registration of new patients including demographics and filing.
• Maintain smooth clinic flow, appointment systems and tidiness.
• Attend to patients and consultants’ needs; provide explanations to new patients.
• Explain rules and requirements before and after treatment, including charges.
• Coordinate with patients with guarantees, insurance or MCO as needed.
• Maintain professional courtesy, efficiency and attentiveness at all times.
• Document all clinic activities properly and professionally.
• Cover clinic and other tasks when required by supervisors.

Skills

Customer service

Microsoft Office

English communication

Teamwork

Time management

Multitasking

Education

SPM

Job description

KPJ Rawang Specialist Hospital is seeking a clerical/administrative professional to manage patient registrations, ensure smooth clinic operations and coordinate with consultants. You will explain treatment rules and charges to patients, handle insurance or MCO coordination, and maintain professional standards in a fast-paced environment.

The role requires SPM qualification, a minimum of 2 years’ relevant experience, strong Microsoft Office skills, and the ability to work after hours or travel if