Clinic Concierge & Booking Specialist

PROVEN VENTURE CAPITAL PLT; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

PROVEN VENTURE CAPITAL PLT is seeking a customer service orientated individual to support our clinic's front desk operations in Kuala Lumpur. You will respond to inquiries across phone, WhatsApp, and social media, provide information on services, and guide customers toward appointments.

You will manage bookings, confirmations, and cancellations, follow up on inquiries, coordinate with doctors and staff, and assist with registrations and payments.

Qualifications

• At least 1 year of customer service experience.
• Experience in beauty/wellness/hospitality is a plus.
• Pleasant, friendly and service‑oriented personality.
• Strong communication and interpersonal abilities.
• Willing to work retail hours including weekends and public holidays.

Responsibilities

• Respond to customer enquiries via phone, WhatsApp, social media and other channels.
• Provide general information about clinic services and encourage visits.
• Handle appointment bookings, confirmations, rescheduling and cancellations.
• Follow up with inquiries and improve appointment turn‑up.
• Coordinate appointments with clinicians and staff; maintain records.
• Take payments and issue receipts; perform basic front desk duties.

Skills

Customer service

Interpersonal skills

Multitasking

Mandarin (bonus)

Job description

PROVEN VENTURE CAPITAL PLT is seeking a customer service orientated individual to support our clinic's front desk operations in Kuala Lumpur. You will respond to inquiries across phone, WhatsApp, and social media, provide information on services, and guide customers toward appointments.

You will manage bookings, confirmations, and cancellations, follow up on inquiries, coordinate with doctors and staff, and assist with registrations and payments.