Clinic Front Desk Specialist

KPJ Selangor Specialist Hospital; Sabah; On-site; MYR 27,000 - 36,000; Full time

Job summary

KPJ Selangor Specialist Hospital in Malaysia is seeking a front-line receptionist and clinic administrator to support outpatient consultant clinics and maintain smooth patient flow. You will handle patient registration, appointments, billing preparation, and maintain confidential records in line with PDPA, ensuring excellent service to patients and consultants.

This role requires English and Bahasa Malaysia proficiency, strong communication, and teamwork to keep daily clinic operations efficient

Qualifications

• Minimum SPM/STPM.
• Computer literacy with proficiency in Microsoft Office.
• Good command of spoken and written English and Bahasa Malaysia.
• Excellent customer service and communication skills.

Responsibilities

• Welcome patients and visitors professionally, verify appointments and register patients accurately in HITS.
• Prepare, retrieve and maintain patient medical records before and after clinic sessions.
• Coordinate consultant clinic appointments, cancellations and rescheduling.
• Ensure consultation rooms are prepared before clinic sessions, including forms, stationery and administrative supplies.
• Coordinate patient flow by communicating effectively with consultants, nurses and allied health staff.
• Prepare consultation charges, verify billing information and coordinate with Finance.
• Verify insurance, guarantee letters and corporate documentation before consultation where applicable.
• Answer telephone calls, respond to enquiries and assist patients with appointments and clinic information.
• Maintain confidentiality of patient information in accordance with hospital policies and the PDPA.
• Compile daily and monthly clinic statistics, reports and administrative records.
• Report operational issues, patient concerns or consultant requirements promptly to the Head of Outpatient Services.
• Assist in coordinating new consultant clinic setup and administrative preparations required.
• Participate in departmental meetings, training programmes, quality improvement initiatives and hospital activities.
• Comply with hospital policies, infection prevention measures, occupational safety requirements and accreditation standards.
• Ensure adherence to Standard People Practice (SPP).
• Perform any other duties assigned by the Head of Outpatient Services or Management.

Skills

English proficiency

Bahasa Malaysia

Customer service

Communication

Education

SPM/STPM

Tools

Microsoft Office

Job description

KPJ Selangor Specialist Hospital in Malaysia is seeking a front-line receptionist and clinic administrator to support outpatient consultant clinics and maintain smooth patient flow. You will handle patient registration, appointments, billing preparation, and maintain confidential records in line with PDPA, ensuring excellent service to patients and consultants.

This role requires English and Bahasa Malaysia proficiency, strong communication, and teamwork to keep daily clinic operations efficient