CLINIC ASSISTANT

iCare Meditecq; Seremban; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Professional development

Healthy work-life balance

Supportive environment

Job summary

iCare Meditecq in Bandar Sri Sendayan, Negeri Sembilan, seeks a dedicated Clinic Assistant for a full-time role that supports patient care and clinic operations. You will greet patients, handle registrations and appointments, and maintain confidential records while assisting practitioners during treatments.

The position emphasizes clinic hygiene, equipment sterilisation, and efficient administrative support within a compassionate team. Training in healthcare administration is advantageous.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to manage administrative tasks with attention to detail and high confidentiality.
• Proficiency in basic computer skills and appointment scheduling software.

Responsibilities

• Greeting and welcoming patients upon arrival at the clinic, ensuring a warm and professional first impression
• Managing patient check-in and check-out procedures, including registration and appointment scheduling
• Maintaining accurate and confidential patient records and documentation in accordance with healthcare regulations
• Assisting healthcare practitioners during treatments and therapies as required
• Ensuring the clinic environment is clean, organised, and meets health and safety standards
• Sterilising and preparing medical equipment and treatment areas between patient sessions
• Handling general administrative tasks, including phone calls, emails and appointment confirmations
• Processing patient payments and managing basic financial transactions
• Providing information to patients about treatments, services and clinic policies
• Supporting inventory management and restocking of clinic supplies and materials
• Maintaining strict patient confidentiality and adhering to data protection requirements

Skills

Communication

Interpersonal skills

Organizational skills

Computer skills

Appointment scheduling

Confidentiality

Education

Healthcare administration training

Tools

Scheduling software

Job description

iCare Meditecq is seeking a dedicated and compassionate Clinic Assistant to join our team in Bandar Sri Sendayan, Negeri Sembilan. This is a full-time position that plays a vital role in supporting the smooth operation of our natural therapies and alternative medicine clinic. As a Clinic Assistant, you will be at the forefront of patient care, ensuring that every visitor to our clinic receives exceptional service and support. This position is instrumental in maintaining the welcoming environment that defines our practice and directly contributes to the success of our healthcare professionals and patient satisfaction.

Key responsibilities

Greeting and welcoming patients upon arrival at the clinic, ensuring a warm and professional first impression

Managing patient check-in and check-out procedures, including registration and appointment scheduling

Maintaining accurate and confidential patient records and documentation in accordance with healthcare regulations

Assisting healthcare practitioners during treatments and therapies as required

Ensuring the clinic environment is clean, organised, and meets health and safety standards

Sterilising and preparing medical equipment and treatment areas between patient sessions

Handling general administrative tasks, including phone calls, emails and appointment confirmations

Processing patient payments and managing basic financial transactions

Providing information to patients about treatments, services and clinic policies

Supporting inventory management and restocking of clinic supplies and materials

Maintaining strict patient confidentiality and adhering to data protection requirements

What we're looking for

Previous experience working in a healthcare, therapeutic or clinical setting is highly desirable

Excellent communication and interpersonal skills with the ability to interact professionally with diverse patients

Strong organisational abilities and attention to detail in managing administrative tasks

Proficiency in basic computer skills and experience with appointment scheduling software

Ability to work efficiently in a fast-paced environment whilst maintaining accuracy

Knowledge of health and safety procedures and commitment to maintaining clinic hygiene standards

Flexibility and willingness to assist with a variety of tasks as required

A caring and empathetic approach to patient support and wellbeing

Ability to maintain confidentiality and handle sensitive patient information with discretion

Relevant certification or training in healthcare administration or patient care would be advantageous

About us

iCare Meditecq is a dedicated provider of natural therapies and alternative medicine services, committed to supporting the health and wellbeing of our patients through holistic and evidence-based treatment approaches. We believe in empowering our patients to take an active role in their healthcare journey, offering a range of therapeutic services delivered by qualified and experienced practitioners. Our clinic culture is built on compassion, professionalism, and a genuine commitment to patient care. We pride ourselves on creating a supportive environment where both patients and staff can flourish.

What we offer

At iCare Meditecq, we value our team members and are committed to fostering a positive working environment. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from ongoing professional development opportunities and the chance to work alongside experienced healthcare practitioners in the natural therapies and alternative medicine sector. We are dedicated to supporting the wellbeing of our staff and encourage a healthy work-life balance. If you require any adjustments, flexible arrangements or additional support at any stage of the recruitment process, we warmly welcome your enquiries and are committed to working with you to find solutions that support your success in this role.