Clinic Assistant

QMS HEALTHCARE SDN BHD; Pasir Gudang; On-site; MYR 26,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities in healthcare

Weekend shifts with off-in-lieu

Supportive team environment

Job summary

QMS HEALTHCARE SDN BHD's Pasir Gudang clinic is seeking a dedicated and organised Clinic Assistant to join our team. This full-time role supports the smooth operation of our clinic, acting as the first point of contact for patients and providing administrative and operational support alongside our practitioners.

You will welcome patients, manage appointments, maintain records, process payments, stock supplies, prepare treatment rooms, assist clinicians, and uphold health and safety standards.

Qualifications

• High school diploma or equivalent; healthcare/admin/customer service qualifications are a plus.
• Experience in a clinic, healthcare facility, administrative, or customer service role is preferred.
• Excellent communication and interpersonal skills with a patient-focused approach.

Responsibilities

• Greet patients and maintain a welcoming reception area.
• Manage appointments and reminders via phone, email, or text.
• Maintain confidential patient records and documentation.
• Process payments and manage clinic finances.
• Stock supplies and prepare treatment rooms; ensure cleanliness and sanitisation.
• Assist practitioners during consultations and treatments.
• Handle patient enquiries and provide information on services.
• Uphold clinic policies and health and safety regulations.
• Support data entry, filing and general office tasks.

Skills

Communication skills

Organisation

Confidentiality

MS Office

Appointment scheduling

Education

High school diploma

Tools

MS Office

Scheduling software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the role

We are seeking a dedicated and organised Clinic Assistant to join our team at our Pasir Gudang, Johor facility. This is a full-time position that plays a vital role in supporting the smooth operation of our clinic. As Clinic Assistant, you will be the first point of contact for our patients and will provide essential administrative and operational support to ensure an exceptional patient experience. You will work alongside our practitioners to create an efficient, welcoming and professional clinic environment.

Key responsibilities

• Greet patients upon arrival and maintain a clean, welcoming reception area
• Manage patient appointments, scheduling and appointment reminders via phone, email or text
• Maintain accurate and confidential patient records and medical documentation
• Process patient payments and manage clinic finances, including handling cash and card transactions
• Stock clinic supplies and equipment, ensuring adequate inventory levels at all times
• Prepare treatment rooms and ensure all areas are clean and sanitised according to clinic protocols
• Assist practitioners during patient consultations and treatments as required
• Answer patient enquiries professionally and provide information about clinic services and treatments
• Maintain knowledge of clinic policies, procedures and health and safety regulations
• Support administrative tasks including data entry, filing and general office management

What we're looking for

• High school diploma or equivalent qualification; further qualifications in healthcare, administration or customer service are advantageous
• Proven experience in a clinic, healthcare facility, administrative or customer service roleExcellent communication and interpersonal skills with a patient, empathetic approach
• Strong organisational and time management abilities
• Proficiency with computer systems, appointment scheduling software and Microsoft Office applications
• Ability to maintain strict confidentiality and handle sensitive patient information responsibly
• Attention to detail and accuracy in record-keeping and data entry
• Physical ability to perform tasks such as lifting, bending and standing for extended periods
• Willingness to learn about natural therapies and alternative medicine practices
• A genuine interest in supporting patient wellbeing and healthcare

What we offer

• Competitive salary and benefits package
• Opportunity to work in a supportive and collaborative team environment
• Professional development and training opportunities in healthcare and natural therapies
• Exposure to diverse alternative medicine practices and holistic wellness approaches
• A role that directly contributes to patient care and wellbeing
• Shift work due to the clinic operating 24 hours, including weekend shifts with off-in-lieu arrangements.
• A workplace that values employee wellbeing, respect and professional growth