Customer Service Executive | Fresh Grads Welcome | Career Growth

HEY ROCKET PTE LTD; Petaling Jaya; On-site; MYR 29,000 - 42,000; Full time

Job summary

HEY ROCKET PTE LTD in Malaysia is seeking a Customer Service Executive to handle customer enquiries via inbound calls, provide accurate information, and resolve concerns with a focus on a positive experience.

Fresh graduates are welcome as full training will be provided; Mandarin language is a plus, and you will work in shifts to support the team and meet KPIs and service levels.

Qualifications

• Fresh graduates welcome; full training provided.
• Strong command of English; Mandarin is a plus.
• Experience in customer service is an advantage.
• Willing to work in shifts.

Responsibilities

• Handle inbound calls on customer enquiries, complaints, feedback, and product issues.
• Provide accurate information and professional service.
• Resolve concerns to maintain a positive experience.
• Collaborate with team to meet KPIs and service levels.

Skills

Customer service

Communication

Problem solving

Job description

We are looking for a Customer Service Executive to handle customer enquiries, provide accurate information, and resolve customer concerns through inbound calls. Full training will be provided for fresh graduates.

Key responsibilities

• Handle inbound calls relating to customer enquiries, complaints, feedback, and product-related issues
• Provide accurate information and professional customer service
• Resolve customer concerns effectively while maintaining a positive customer experience
• Work closely with the team to achieve assigned KPIs and service level requirements

About you

• Good command of English, both spoken and written
• Mandarin-speaking ability is an added advantage
• Previous customer service or service industry experience is an advantage
• Willing to work on rotational shifts and scheduled rest days