Customer Sevice Executive

UpGrowth HR Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 36,000 - 58,000; Full time

Job summary

UpGrowth HR Sdn. Bhd. is seeking a patient, detail-oriented Customer Service Executive to manage online channels, respond to inquiries, and resolve after-sales issues while delivering a high-quality customer experience. The role emphasizes clear Chinese communication and careful handling of tickets.

You will work rotating shifts including mornings, evenings at home or office; weekend/public holiday coverage is required. Experience with common office software or ticketing systems is an advantage.

Qualifications

• Excellent Chinese communication skills with fast typing and clear written communication.
• Highly responsible with good emotional management and empathy; able to handle work pressure.
• Fast learner capable of understanding and adapting to business processes.
• Proficient in office software and online customer service/ticketing systems; experience is a plus.
• Willing to work on rotational shifts including weekends and public holidays.

Responsibilities

• Respond promptly to customer inquiries via online apps/platforms and in-app messaging.
• Handle pre-sales inquiries, after-sales services, customer complaints, returns, and exchanges professionally.
• Assist with other customer service-related tasks.
• Morning Shift: 8AM - 4PM (Office-Based)
• Evening Shift: 4PM - 12AM (WFH)
• Night Shift: 12AM - 8AM (WFH)

Skills

Chinese communication

Typing speed

Written communication

Empathy

Work under pressure

Fast learner

Office software

Ticketing systems

Tools

Ticketing systems

CRM software

Office suite

Job description

JOB RESPONSIBILITIES:

We are looking for a patient, responsible, and detail-oriented Customer Service Executive to join our team. You will mainly handle customers through online channels, respond to inquiries, resolve after-sales issues, and ensure a high-quality customer experience.

• Respond promptly to customer inquiries and questions through online apps/platforms and in-app messaging.

• Handle pre-sales inquiries, after-sales services, customer complaints, returns, and exchanges professionally.

• Assist with other customer service-related tasks assigned by the supervisor.

  Working Shift:

  Morning Shift: 8AM - 4PM (Office-Based)

  Evening Shift: 4PM - 12AM (WFH)

  Night Shift: 12AM - 8AM (WFH)

JOB REQUIREMENTS:

• Excellent Chinese communication skills, with fast typing speed and clear, patient written communication.

• Highly responsible with good emotional management and empathy; able to handle a certain level of work pressure.

• Fast learner with the ability to quickly understand and adapt to business processes.

• Proficient in common office software and online customer service/ticketing systems. Relevant experience is an advantage.

• Willing to work on a rotational shift basis, including weekends, public holidays, and designated office-based shifts.