Customer Service Assistant 客服

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Representative to provide professional support to our international clients. You will handle inquiries via live chat and email, ensuring issues are resolved within the company SLA.

Role requires English and Mandarin fluency with strong problem-solving and data-entry skills. You will collaborate with Operations, Payment, Compliance, and other teams to deliver timely resolutions.

Qualifications

• Proven ability to handle customer inquiries via live chat and email.
• Adhere to SLA and resolve issues promptly.
• Experience with CRM systems.
• Collaborate with cross-functional teams.
• Fluent in English and Mandarin.

Responsibilities

• Provide timely, professional support to international clients.
• Handle inquiries about accounts, deposits/withdrawals, platform usage.
• Follow up on cases until resolution.
• Escalate complex issues to internal teams when needed.
• Maintain accurate CRM records.
• Identify common issues and suggest improvements.
• Adhere to company policies and compliance requirements.

Skills

English

Mandarin

Customer service

Problem solving

Multitasking

Attention to detail

CRM usage

Tools

CRM systems

Job description

About the role

We are looking for a Customer Service Representative to provide professional and efficient support to our international clients. You will handle customer inquiries, follow up on cases, and ensure issues are resolved within the company’s required Service Level Agreement (SLA).

What you’ll be doing

• Provide timely and professional customer support via live chat, email, and other support channels.
• Handle customer inquiries related to accounts, deposits & withdrawals, platform usage, and general services.
• Ensure customer requests are responded to and handled within the required SLA.
• Take ownership of customer cases and follow up until resolution.
• Escalate urgent or complex cases to the relevant internal teams.
• Maintain accurate customer interaction and case records in the CRM system.
• Work closely with Operations, Payment, Compliance, and other teams to resolve customer issues.
• Identify common customer issues and suggest improvements to customer service processes.
• Follow company policies, procedures, and compliance requirements.

What we’re looking for

• Excellent verbal and written communication skills in both English and Mandarin (Oversea Client)
• Additional language skills are highly preferred, especially Mandarin, Arabic, Russian, Portuguese, Spanish, Uzbek, or other international languages.
• Strong customer service orientation with a passion for problem-solving
• Ability to remain calm under pressure and multitask effectively
• Strong attention to detail and data entry skills
• Proficiency in using customer relationship management (CRM) systems

About us

We are a leading provider of cutting-edge digital solutions.We have rapidly grown to become a trusted partner for businesses across various industries. Our mission is to empower our clients with innovative technology that drives their success. We are a dynamic, collaborative team committed to excellence and continuous improvement.