Client Support Executive

Agensi Pekerjaan Rosa Kowell Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Agensi Pekerjaan Rosa Kowell Sdn Bhd is seeking a customer service professional in Kuala Lumpur. You will handle inquiries via phone, email, and live chat, providing accurate information and solving issues efficiently.

The role requires 1–3 years of experience, a relevant degree, excellent communication, and strong CRM/Microsoft skills. Healthcare industry experience is a plus. EPF, SOCSO, and annual leave are provided.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.
• 1–3 years of experience in customer service, customer support, or a call centre environment.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Strong analytical and problem-solving skills with meticulous attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about company services, products, and policies, guiding customers through processes.
• Maintain detailed records of customer interactions in the CRM system.
• Identify and elevate priority issues to the appropriate internal teams or supervisors.
• Assist in gathering customer feedback to contribute to service improvement initiatives.
• Process customer requests, orders, or applications accurately and efficiently.

Skills

Communication skills

Analytical thinking

Multitasking

Problem solving

Education

Bachelor's or Diploma in Business Admin/Communications

Tools

CRM

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.

Minimum 1–3 years of experience in customer service, customer support, or a call centre environment.

Excellent verbal and written communication skills with strong interpersonal abilities.

Strong analytical and problem-solving skills with meticulous attention to detail.

Proven ability to manage multiple tasks, prioritise responsibilities, and work efficiently under pressure.

Proficiency in Customer Relationship Management (CRM) and Microsoft.

Experience in the healthcare or relevant industry will be an added advantage.

Requirement

• Bachelor's Degree or Diploma in Business Administration, Communications, or a related field is preferred.




• Minimum 1–3 years of experience in customer service, customer support, or a call centre environment.




• Excellent verbal and written communication skills with strong interpersonal abilities.




• Strong analytical and problem‑solving skills with meticulous attention to detail.




• Proven ability to manage multiple tasks, prioritise responsibilities, and work efficiently under pressure.




• Proficiency in Customer Relationship Management (CRM) and Microsoft.




• Experience in the healthcare or relevant industry will be an added advantage.

Responsibility

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, addressing their needs and resolving issues effectively.




• Provide accurate information about company services, products, and policies, guiding customers through processes and offering solutions.




• Maintain detailed records of customer interactions, transactions, comments, and complaints, ensuring all information is logged accurately in the CRM system.




• Identify and elevate priority issues to the appropriate internal teams or supervisors when necessary, following established escalation procedures.




• Assist in gathering customer feedback and insights to contribute to service improvement initiatives and enhance overall customer satisfaction.




• Process customer requests, orders, or applications accurately and efficiently, ensuring all necessary documentation is completed.




• Collaborate with team members to share best practices and contribute to a positive and productive work environment.

Benefits

• EPF


• SOCSO


• Annual Leave


• Medical Leave


• Health Insurance