Client Service Executive

Right Recruit; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Fixed allowance

Training

More annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Jora Malaysia is seeking customer service professionals to assist customers by phone, chat, and email. You will address inquiries, resolve issues, and follow up on feedback to maintain strong relationships and high satisfaction levels.

Candidates should have strong communication skills, be able to converse in English, and Mandarin is a plus for market service. Fresh graduates are welcome; training and allowances may be provided.

Qualifications

• Possess good communication skills and be able to communicate with customers.
• Ability to converse in English; Mandarin is preferable for market service.
• Patient, polite and has strong customer service awareness.
• Basic computer operation skills and familiarity with relevant systems.
• Experience in Customer Service / Call Centre / Banking / BPO is preferred.

Responsibilities

• Assist customers with their needs through incoming calls, online chats, and email channels.
• Handle customer inquiries and feedback in a professional and timely manner.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Skills

Communication skills

English

Mandarin

Customer service

Problem solving

Learning ability

Education

SPM

Diploma

Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers with their needs through incoming calls, online chats, and email channels.

Handle customer inquiries and feedback in a professional and timely manner.

Assist in resolving customer issues and provide appropriate solutions.

Record and follow up on customer feedback, inquiries, and complaints.

Maintain good customer relationships and enhance customer satisfaction.

Achieve daily work objectives in accordance with company procedures and service standards.

Requirement

• Assist customers with their needs through incoming calls, online chats, and email channels.

• Handle customer inquiries and feedback in a professional and timely manner.

• Assist in resolving customer issues and provide appropriate solutions.

• Record and follow up on customer feedback, inquiries, and complaints.

• Maintain good customer relationships and enhance customer satisfaction.

• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibility

• SPM with 5 years experience / Diploma with 2 years experience / Degree with relavant experience or fresh graduates are welcome

• Possess good communication skills, dare to communicate with customers

• Able to converse in English

• Able to converse in Mandarin is preferable (due to Market service needed)

• Patient, polite, and possess good customer service awareness

• Possess basic problem-solving and logical thinking skills

• Basic computer operation skills, able to familiarize with relevant systems

• Strong learning ability, able to adapt to a fast-paced work environment

• Experience in Customer Service / Call Centre / Banking / BPO is preferred

Benefits

• Fixed allowance
• Training
• more annual leaves
• Accessible by Public Transport
• Additional Allowance
• OT allowance