Client Success Specialist

Randstad Malaysia; Kuala Lumpur; Presencial; MYR 60 000 - 90 000; Tempo integral

Resumo da oferta

Randstad Malaysia is seeking an Account Manager to maintain and develop client relationships after engagement. The role reports to the Sales Manager and involves managing accounts, conducting follow-ups, and coordinating with Business Development for renewals and upsell opportunities.

Responsibilities include overseeing deliverables, post-training activities, and administrative tracking within client systems, as well as participating in client visits and training sessions, with occasional

Qualificações

• Experience in account management, client success, or corporate customer relations.
• Strong capability in relationship management and stakeholder engagement.

Responsabilidades

• Manage ongoing client accounts post-engagement to ensure high service quality and client satisfaction.
• Conduct regular follow-up meetings with key stakeholders to assess learning outcomes and identify ongoing corporate needs.
• Collaborate with internal business development teams to support account growth, renewals, and solution upselling.
• Oversee programme deliverables, post-training activities, and administrative tracking within client management systems.
• Participate in client visits, training sessions, and occasional weekend corporate events as required.

Conhecimentos

Account & Relationship Management

Stakeholder Communication &Coord</name

Formação académica

Bachelor Degree

Descrição da oferta de emprego

about the company

Randstad is partnering with an established professional training and consultancy organisation in Malaysia, dedicated to empowering workforce capability and human capital development across diverse sectors. The company fosters a collaborative environment that values continuous learning and long-term career growth.

about the job

This role reports to the Sales Manager

• Manage ongoing client accounts post-engagement to ensure high service quality and client satisfaction.
• Conduct regular follow-up meetings with key stakeholders to assess learning outcomes and identify ongoing corporate needs.
• Collaborate with internal business development teams to support account growth, renewals, and solution upselling.
• Oversee programme deliverables, post-training activities, and administrative tracking within client management systems.
• Participate in client visits, training sessions, and occasional weekend corporate events as required.

about the manager/team

• This is a 4-person team (HOD, Sales Manager, CSS, and HRD/Admin Support).
• Works with the Business Development team in managing account retention, keeps clients warm, and joins client visits/trainings.
• Hands-on coaching during onboarding, shifting to operational autonomy and regular feedback.

skills

Account & Relationship Management, Stakeholder Communication & Coordination

qualifications

Minimum 2 to 3 years of experience in account management, client success, or corporate customer relations.
Strong capability in relationship management, communication, and stakeholder engagement.

education

Bachelor Degree