Client Services Specialist – Hybrid & Global Impact

Experian Asia Pacific; Kuala Lumpur; Hybrid; MYR 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement: home and offi

Inclusive paid leave

People-first and inclusive workplace

Career growth opportunities

Exposure to diverse, global teams

Experian Cares flexible benefits

Job summary

Experian Asia Pacific is seeking a customer service professional to be the voice of Experian Credit Services across channels, addressing enquiries and feedback with a client-centric approach.

You will work within the Client Services Team to deliver solutions, qualify leads, and maintain customer data in our CRM while supporting system upgrades and business continuity efforts as needed.

Qualifications

• Provide best-in-class service experience by handling enquiries and feedback with SLA adherence.
• Understand customer requirements, qualify leads, and provide product recommendations across channels.
• Aim to achieve or exceed targets such as Service Quality Rating.
• Maintain customers' data accurately via CRM systems.
• Support system upgrades, product launches or Business Continuity Plans outside normal hours when required.
• Take on any report or task related to customer service.
• Role reports to Senior Client Service Manager.

Responsibilities

• Address enquiries and feedback about Experian Credit Services through all channels.
• Provide solutions that meet customer requirements and deliver best-in-class service.
• Maintain accurate customer data and assist with lead qualification.

Skills

Client-centric mindset

Team collaboration

Lead qualification

Customer data maintenance

Education

Diploma/Degree in business or relevant studies

Tools

CRM systems

Job description

Experian Asia Pacific is seeking a customer service professional to be the voice of Experian Credit Services across channels, addressing enquiries and feedback with a client-centric approach.

You will work within the Client Services Team to deliver solutions, qualify leads, and maintain customer data in our CRM while supporting system upgrades and business continuity efforts as needed.