Hybrid Client Success & Enablement Specialist

Experian PLC; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first culture

Job summary

Experian plc in Kuala Lumpur is seeking a Sales Support / Client Success professional to back the Strategic Account Management Team. You will draft agreements, coordinate proposals, and maintain accurate documentation across client engagements.

You will help develop sales enablement materials, manage records to meet audit standards, and support client onboarding and due diligence processes. Hybrid work setup with office presence required.

Qualifications

• 1+ years of experience in client success, sales support, or a similar role.
• Familiarity with banking and fintech industry is advantageous.
• Experience documenting customer pain points, workflows, and requests with accuracy.

Responsibilities

• Draft and coordinate agreements, proposals, and related documentation.
• Develop sales enablement materials (guides, templates, best practices).
• Maintain records of proposals, client documentation, and ensure audit compliance.
• Prepare proposals and align with Account Managers on data needs and timelines.
• Follow up on client consents and ensure timely documentation.
• Coordinate client system upgrades and communicate progress to clients.
• Resolve billing or payment issues with finance partners.
• Deliver accurate sales performance reports to Leadership.
• Maintain data integrity in Salesforce and update Best Practice Score.

Skills

Bachelor's degree

Diploma

Education

Diploma or Bachelor's degree

Job description

Experian plc in Kuala Lumpur is seeking a Sales Support / Client Success professional to back the Strategic Account Management Team. You will draft agreements, coordinate proposals, and maintain accurate documentation across client engagements.

You will help develop sales enablement materials, manage records to meet audit standards, and support client onboarding and due diligence processes. Hybrid work setup with office presence required.