Client Services Intern

ServeDeck Innovation Sdn Bhd; Kuala Lumpur; In loco; MYR 13.000 - 20.000; Part-time

Descrizione del lavoro

ServeDeck Innovation Sdn Bhd is seeking a motivated intern to support the Customer Success team with data entry, reporting, and administrative tasks. You will help maintain accurate customer records, prepare basic usage reports, and coordinate meetings and follow-ups.

The role offers practical exposure to customer success operations and business processes, with opportunities to learn Excel reporting and documentation best practices.

Competenze

• Pursuing Diploma or Bachelor's degree in related fields listed in the ad.
• Proficiency in Microsoft Office apps, especially Excel, Word and PowerPoint.
• Strong written and verbal communication with good organisational skills.
• Detail-oriented, proactive, able to learn quickly and work independently.
• Able to handle confidential information and maintain records securely.
• Commitment of at least 6 months.

Mansioni

• Support Customer Success team with managing customer information and records.
• Prepare basic reports and maintain tracking sheets in Excel.
• Coordinate meetings, agendas, and follow-up actions.
• Take meeting minutes and document decisions and tasks.
• Assist with emails, documents, and other admin duties as assigned.

Conoscenze

Microsoft Office

Excel

Word

PowerPoint

Communication

Organization

Time management

Formazione

Diploma or Bachelor's Degree in Business Administration/Management/Marketing/Communications

Strumenti

Microsoft Excel

Microsoft Word

PowerPoint

Descrizione del lavoro

To support the Customer Success team in managing customer information, preparing reports, coordinating meetings, tracking follow-up actions, and performing routine administrative tasks. The intern will gain practical exposure to customer relationship management, customer success operations, and business processes while helping ensure accurate records, timely follow-ups, and smooth day-to-day team operations.

Responsibilities:

Customer Information & Records Management

• Update and maintain accurate customer information, databases, and tracking records.
• Assist in organising and maintaining customer-related documents and files.
• Ensure customer records are kept up to date and properly documented.
• Support the team in monitoring customer information and account-related updates.

Reporting & Data Management

• Prepare basic customer usage reports, tracking sheets, and summaries using Microsoft Excel or other relevant tools.
• Assist in compiling customer data and operational information for internal reporting.
• Verify the accuracy and completeness of data before submitting reports.
• Update reporting trackers and spreadsheets as required.

Meeting Coordination & Follow-Up

• Assist in scheduling customer meetings, including coordinating calendars and meeting arrangements.
• Prepare meeting agendas and relevant materials when required.
• Take meeting minutes and document key discussion points, decisions, and action items.
• Maintain and update follow-up action lists to help ensure outstanding tasks are tracked.
• Send meeting reminders and follow-up communications when necessary.

Customer Success Administrative Support

• Assist the Customer Success team with routine emails, documentation, and administrative tasks.
• Support the preparation of customer-related materials, presentations, and documents.
• Help track customer requests, feedback, and follow-up items for the team’s reference.
• Provide general coordination support to facilitate the team’s daily activities.
• Perform other ad hoc duties related to Customer Success as assigned by the supervisor.

Data Confidentiality & Documentation

• Handle customer information and business records responsibly and maintain confidentiality.
• Ensure customer-related documents and records are organised and accessible to authorised personnel.
• Follow the company's policies, procedures, and data-handling requirements.

Requirements:

• Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Business Management, Marketing, Communications, Public Relations, Information Systems, Office Management, Operations Management, or any other related field.
• Basic proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Good written and verbal communication skills, with strong organisational and time management abilities.
• Detail-oriented, proactive, and willing to learn, with the ability to work independently and collaboratively.
• Able to handle customer information responsibly and maintain confidentiality.
• Able to commit at least 6 months.

• Final semester students who wish to continue working after internship are highly encouraged to apply.