Customer Service (6 months)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Part time

Job summary

Randstad Malaysia is seeking a Temporary Customer Service Support to assist with handling customer enquiries, email quality audits, calls, survey follow-ups, and data reporting. The role emphasizes accuracy, professionalism, and a service-focused approach to maintain quality and efficiency.

The position requires prior customer service or administrative experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Prior experience in customer service or administrative support.
• Able to commit at least 6 months.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and email tools.
• Able to work independently and in a team.],
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Responsibilities

• Conduct email audits against established quality standards, guidelines, and templates.
• Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.
• Handle customer enquiries received by phone and email promptly and professionally.
• Provide accurate information based on approved procedures, resolve general customer enquiries within scope, and escalate complex cases.
• Follow up with customers by phone or email to encourage completion of service surveys and gather feedback.
• Maintain clear records of calls, audit results, survey responses, and follow-up actions.
• Support the team with timely administrative inputs, system or tracker updates, data consolidation, report preparation, and other tasks.
• Comply with customer confidentiality, data protection, and company policies.

Skills

Customer service

Phone handling

Microsoft Office

Education

Diploma or Bachelor's Degree

Tools

Outlook

Excel

MS Office

Job description

about the company

Shared service

about the job

Reporting to the Customer Service Team Lead or Deputy, the Temporary Customer Service Support staff will assist the team with handling customer enquiries, email quality audits, incoming calls, customer survey follow-up, administrative inputs and updates, and data reporting support. The role requires accuracy, professionalism, and a customer-focused approach to support service quality and operational efficiency.

• Conduct email audits against established quality standards, guidelines, and templates.
• Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.
• Handle customer enquiries received by phone and email promptly and professionally.
• Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and upscale complex cases to the appropriate team.
• Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.
• Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions.
• Support the team with timely and accurate administrative inputs, system or tracker updates, data consolidation, report preparation, and other tasks assigned by the Customer Service Team Lead or Manager.
• Comply with customer confidentiality, data protection, and company policies.

Minimum Requirements:

• Prior experience in customer service, call handling, quality checks, or administrative support is preferred.
• Able to commit at least 6 months
• Good verbal and written communication skills.
• Comfortable speaking with customers over the phone and following up by email.
• Proficient in Microsoft Office, particularly Outlook and Excel.
• Meticulous, organised, service-oriented, and able to follow procedures consistently.
• Able to work independently and collaboratively in a team environment.

about the manager/team

Report to Team Lead

experience

2 years

skills

CS experience in voice and non-voice (email), basic Excel knowledge

qualifications

Diploma or Bachelor's Degree in related field

education

Associate Degree/Diploma