Admin / Customer Service Intern

Solarvest; Petaling Jaya; On-site; MYR 16,740 - 27,900; Part time

Job summary

Solarvest is looking for support in monitoring customer systems. The role involves assisting with daily monitoring tasks, accurately recording findings, and providing updates related to customer systems.

The ideal candidate will be a diploma or degree student in Business Administration, Engineering, or a related field, proficient in Excel, and comfortable with data tasks. Attention to detail and good time management are essential for effective execution of responsibilities.

Qualifications

• Should be a diploma or degree student.
• Comfortable working with data and repetitive tasks.
• Ability to follow instructions and standard procedures.

Responsibilities

• Assist in daily monitoring of customer systems.
• Identify system status and record findings accurately.
• Support the customer service team with system updates.

Skills

Proficient in Excel

Attention to detail

Customer service assistance

Education

Diploma or Degree in Business Administration

Engineering (Electrical/Renewable Energy)

Customer Service or related fields

Job description

Responsibilities

• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

Qualifications

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy - advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management