Admin / Customer Service Intern

Solarvest; Seberang Perai; On-site; MYR 22,320 - 27,900; Full time

Job summary

Solarvest is looking for a support role focusing on daily monitoring and customer service assistance in Penang. The ideal candidate should be a Diploma or Degree student in fields like Business Administration or Engineering, especially in Electrical or Renewable Energy. Responsibilities include assisting in monitoring customer systems, updating data, and supporting the customer service team. Proficiency in Excel or Google Sheets is essential. Attention to detail and good time management skills are required.

Qualifications

• Diploma / Degree students in relevant fields are preferred.
• Comfortable working with data and performing repetitive tasks.
• Able to follow instructions and standard procedures.

Responsibilities

• Assist in daily monitoring of customer systems using monitoring platforms.
• Support the customer service team by providing updated system information.
• Organise monitoring records, reports, and screenshots.

Skills

Proficient in Excel / Google Sheets

Attention to detail

Good time management

Education

Diploma / Degree in Business Administration

Diploma / Degree in Engineering (Electrical / Renewable Energy)

Diploma / Degree in Customer Service or related fields

Job description

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

Requirements

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy - advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management