Client Services Executive (Open to Fresh Graduates)

SmartHire by SEEK; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

FOZL Corporate Services (Malaysia) Sdn Bhd is seeking a Client Services Executive in Johor Bahru. The role targets a client-focused individual to manage a portfolio of clients and coordinate across internal teams from proposal to billing.

Fresh graduates are welcome to apply, with training provided. The position emphasizes strong Mandarin communication and organisational skills to ensure timely service delivery.

Qualifications

• Diploma or degree in Business Management or related field.
• Strong client-facing communication and interpersonal skills.
• Mandarin proficiency is essential for this role.

Responsibilities

• Manage client relationships as the primary contact for a portfolio of clients.
• Support sales and operations, including client follow-ups and service coordination.
• Prepare proposals, service agreements, and onboarding documents.
• Follow up on service delivery, items outstanding, and billing.
• Maintain accurate client records and issue tax invoices.
• Address client concerns and escalate issues to ensure satisfaction.
• Collaborate with internal teams across corporate secretarial, payroll, and finance.
• Perform ad-hoc duties as needed by supervisor.

Skills

Client relationships

Sales coordination

Time management

Organisational skills

Communication skills

Mandarin proficiency

Education

Diploma or Degree in Business Management

Job description

Client Services Executive (Open to Fresh Graduates)

Our client, FOZL Corporate Services (Malaysia) Sdn Bhd, is seeking a Client Services Executive to join their team!
This is a great opportunity for a client-focused and organised individual to build a rewarding career in client relationship management and sales coordination. Based in Johor Bahru, this role offers the chance to be the go-to contact for a portfolio of clients, working closely with internal teams across corporate secretarial, payroll, and finance to ensure smooth, timely service delivery from proposal to billing.
What you'll be doing?

• Managing client relationships — Serve as the main point of contact for a portfolio of assigned clients, ensuring their inquiries and requests are handled promptly and professionally.
• Supporting sales and operations — Support the execution of sales and operational plans, including client follow-ups and service coordination.
• Preparing client documentation — Prepare proposals, service agreements, and other relevant documentation for client presentations or onboarding.
• Following up on service delivery — Actively follow up on service progress, outstanding items, and payment collections to ensure timely delivery and billing.
• Maintaining accurate records — Issue tax invoices and maintain accurate client records in the system.
• Resolving client concerns — Address client concerns effectively, escalating issues where necessary to ensure client satisfaction.
• Collaborating across teams — Work closely with internal teams, including corporate secretarial, payroll, and finance, to coordinate seamless service delivery.
• Taking on ad-hoc tasks — Perform other ad-hoc duties as assigned by the superior, contributing wherever needed.

Who are they looking for?

• Educational background — A Diploma or Degree in Business Management or a related field provides a strong foundation for this role.
• Relevant experience — Around one year of relevant experience in a client support or sales coordination role would be beneficial; candidates with no prior experience are welcomed to apply, with training provided.
• Client-first mindset — Strong interpersonal and communication skills paired with a genuine client-first attitude will help the successful candidate build lasting client relationships.
• Organisational and time management skills — The ability to work independently, manage multiple tasks, and meet deadlines and set KPIs is important for success in this role.
• Drive and adaptability — Being highly motivated, organised, and results-driven will help the successful candidate thrive in this fast-paced environment.
• Mandarin language proficiency — Proficiency in Mandarin is vital for this role, as it involves regular liaison with Mandarin-speaking counterparts.