Client Services Executive

FOZL Corporate Services (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 33,000 - 67,000; Full time

Job summary

FOZL Corporate Services (Malaysia) Sdn Bhd seeks a Client Services Executive to be the main contact for a portfolio of clients, ensuring inquiries and requests are handled promptly and professionally.

You will support the execution of sales and operations plans, prepare proposals and service agreements for onboarding, follow up on progress and payments, and coordinate service delivery with internal teams. Mandarin proficiency is essential.

Qualifications

• Diploma or Degree in Business Management or related field.
• Minimum 1 year of relevant client support or sales coordination experience.
• Strong interpersonal and client-first communication.
• Mandarin language proficiency is essential.
• Ability to work independently, manage multiple tasks, and meet deadlines.

Responsibilities

• Serve as main contact for a portfolio of clients and handle inquiries.
• Support execution of sales and operations plans including follow-ups.
• Prepare proposals, service agreements, and onboarding documents.
• Follow up on service progress and payments to ensure timely delivery.
• Issue tax invoices and maintain client records in the system.
• Collaborate with internal teams to coordinate service delivery.
• Any other ad hoc duties as assigned by superior.

Skills

Client services

Sales coordination

Communication

Mandarin

Multitasking

Time management

Education

Diploma or Degree in Business Management

Job description

Serve as the main point of contact for a portfolio of assigned clients, ensuring their inquiries and requests are handled promptly and professionally.

Support the execution of sales and operational plans, including client follow-ups and service coordination.

Prepare proposals, service agreements, and other relevant documentation for client presentations or onboarding.

Actively follow up on service progress, outstanding items, and payment collections to ensure timely delivery and billing.

Issue tax invoices and maintain accurate client records in the system.

Address client concerns effectively, escalating issues where necessary to ensure client satisfaction.

Collaborate with internal teams (e.g., corporate secretarial, payroll, finance) to coordinate service delivery.

Any other ad hoc duties as assigned by superior.

Requirements

Diploma or Degree in Business Management or related field.

Minimum 1 years of relevant experience in a client support, sales coordination role.

Candidates with no experience are welcome to apply. Training will be provided

Strong interpersonal and communication skills with a client-first attitude.

Able to work independently, manage multiple tasks, and meet deadlines and KPI set.

Highly motivated, organized, and results-driven in a fast paced environment.

Proficiency in mandarin is vital for this role to deal with mandarin speaking counterparts

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Client Services Executive?
• How would you rate your Mandarin language skills?
• Do you have experience in a role which requires relationship management experience?
• How many years' experience do you have as a sales coordinator?
• How many years' experience do you have as a relationship manager?

Business Support Services 11-50 employees

FOZL is a corporate secretarial firm headquartered in Raffles Place, Singapore, delivers comprehensive business solutions for sustainable growth and operational excellence. We empower businesses by leveraging innovative approaches and industry best practices to drive success in an ever-evolving marketplace. Backed by a team of experienced professionals, FOZL is committed to delivering value and fostering long-term partnerships with clients.

FOZL is a corporate secretarial firm headquartered in Raffles Place, Singapore, delivers comprehensive business solutions for sustainable growth and operational excellence. We empower businesses by leveraging innovative approaches and industry best practices to drive success in an ever-evolving marketplace. Backed by a team of experienced professionals, FOZL is committed to delivering value and fostering long-term partnerships with clients.

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What can I earn as a Client Services Executive