Client Services Associate - Investor Support & Compliance

Boardroom Corporate Services Sdn Bhd; Kuala Lumpur; On-site; MYR 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Parking

Mobile Phone Allowance (Asst Managers

Job summary

Boardroom Corporate Services Sdn Bhd in Kuala Lumpur is seeking a diligent professional to liaison with investors, advisers and clients, responding to queries within SLA and handling task escalations. You will process validations, data entry for applications, transfers and redemptions, perform AML/KYC checks, input client data into SREG, and run daily fund processing via Mfund and Calastone.

This role offers exposure to corporate secretarial and fund services across APAC with a supportive,

Responsibilities

• Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
• Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
• Report all client incidents or complaints in a timely manner via CAMMS.
• Ensure compliance with Boardroom’s policies, procedures and audit processes.
• Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
• Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market.
• Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
• Daily processing of applications via Mfund or Calastone systems.
• Daily downloads of BPAY payments to relevant funds as required.
• Daily reconciliation of funds received and banked.
• Daily, weekly or monthly reporting of applications and transfers.
• Upload, entry and authorisation of unit pricing.
• Create and process payments for redemptions or commissions.
• Manage any rejections and follow-up where necessary using email or other correspondence tools.
• Investigations for investor or client enquiries including recalling documents from storage and system searches.
• Provide support, guidance and back up to other team members as required.
• Any other tasks/project assigned by your superior and management.

Job description

Boardroom Corporate Services Sdn Bhd in Kuala Lumpur is seeking a diligent professional to liaison with investors, advisers and clients, responding to queries within SLA and handling task escalations. You will process validations, data entry for applications, transfers and redemptions, perform AML/KYC checks, input client data into SREG, and run daily fund processing via Mfund and Calastone.

This role offers exposure to corporate secretarial and fund services across APAC with a supportive,