Senior Client Service Associate, Fund Services

Boardroom Corporate Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Education support

Dental

Parking

Mobile Phone Allowance

Job summary

Boardroom Group in Malaysia seeks a client services professional to support registry administration for unlisted funds. You will manage daily processing, AML validation, data entry, and stakeholder communications across investors and issuers.

You will train team members, handle escalations, and contribute to process improvements while meeting strict service standards and cross‑department coordination.

Responsibilities

• Understand each stage of the registry administration lifecycle applicable to an unlisted fund.
• Understand the client and the client’s business goals and objectives.
• Understand the processing checklists and business rules per fund and issuer.
• Handling of operational client escalations.
• Training of team members.
• Responsible to assign work in the Team Leader’s absence.
• Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
• Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
• Report all client incidents or complaints in a timely manner via CAMMS.
• Aid in the peer review of reports prior to client and pricing agent release.
• Work with the Team Leader to develop checklists that are fund specific that will assist fellow Client Services Associates.
• Ensure compliance with Boardroom’s policies, procedures and audit processes.
• Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
• Complete validation for Wholesale and retail investors as required.
• Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
• Daily processing of applications via Mfund, online application or Calastone systems.
• Daily downloads of BPAY payments to relevant funds as required.
• Daily bank reconciliation of funds received and banked.
• Daily, weekly or monthly reporting of applications and transfers.
• Upload, entry and authorization of unit pricing.
• Create and process payments for redemptions or commissions.
• Proactively identify and suggest improvements to processes, tools, or workflows to enhance team efficiency and contribute to overall company performance.
• Manage any rejections and follow-up where necessary using email or other correspondence tools.
• Investigations for investor or client enquiries including recalling documents from storage and system searches.
• Provide support, guidance and back up to other team members as required.
• Work closely with other team members to ensure all daily deadlines are met to the highest standard.
• All Platinum services are to delivered d to a high standard within the agreed timeframe.
• All matters concerning potential issues with Platinum service delivery are to be escalated to your Manager immediately.
• Ensure cross departmental communication to other departments is maintained at a standard to ensure all stakeholders are briefed in relation to Unlisted operations.

Job description

• Understand each stage of the registry administration lifecycle applicable to an unlisted fund.
• Understand the client and the client’s business goals and objectives.
• Understand the processing checklists and business rules per fund and issuer.
• Handling of operational client escalations.
• Training of team members.
• Responsible to assign work in the Team Leader’s absence.
• Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
• Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
• Report all client incidents or complaints in a timely manner via CAMMS.
  Aid in the peer review of reports prior to client and pricing agent release.
  Work with the Team Leader to develop checklists that are fund specific that will assist fellow Client Services Associates.
• Ensure compliance with Boardroom’s policies, procedures and audit processes.
• Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
• Complete validation for Wholesale and retail investors as required.
• Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
• Daily processing of applications via Mfund, online application or Calastone systems.
• Daily downloads of BPAY payments to relevant funds as required.
• Daily bank reconciliation of funds received and banked.
• Daily, weekly or monthly reporting of applications and transfers.
• Upload, entry and authorization of unit pricing.
• Create and process payments for redemptions or commissions.
• Proactively identify and suggest improvements to processes, tools, or workflows to enhance team efficiency and contribute to overall company performance.
• Manage any rejections and follow-up where necessary using email or other correspondence tools.
• Investigations for investor or client enquiries including recalling documents from storage and system searches.
• Provide support, guidance and back up to other team members as required.
• Work closely with other team members to ensure all daily deadlines are met to the highest standard.
• All Platinum services are to delivered d to a high standard within the agreed timeframe.
• All matters concerning potential issues with Platinum service delivery are to be escalated to your Manager immediately.
• Ensure cross departmental communication to other departments is maintained at a standard to ensure all stakeholders are briefed in relation to Unlisted operations.

Unlock job insights

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Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

• Perks and benefits Medical Education support Dental Parking Mobile Phone Allowance (Asst Managers & Above)