Client Services Associate, Fund Services

Boardroom Corporate Services Sdn Bhd; Kuala Lumpur; On-site; MYR 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Parking

Mobile Phone Allowance (Asst Managers

Job summary

Boardroom Corporate Services Sdn Bhd in Kuala Lumpur is seeking a diligent professional to liaison with investors, advisers and clients, responding to queries within SLA and handling task escalations. You will process validations, data entry for applications, transfers and redemptions, perform AML/KYC checks, input client data into SREG, and run daily fund processing via Mfund and Calastone.

This role offers exposure to corporate secretarial and fund services across APAC with a supportive,

Responsibilities

• Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
• Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
• Report all client incidents or complaints in a timely manner via CAMMS.
• Ensure compliance with Boardroom’s policies, procedures and audit processes.
• Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
• Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market.
• Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
• Daily processing of applications via Mfund or Calastone systems.
• Daily downloads of BPAY payments to relevant funds as required.
• Daily reconciliation of funds received and banked.
• Daily, weekly or monthly reporting of applications and transfers.
• Upload, entry and authorisation of unit pricing.
• Create and process payments for redemptions or commissions.
• Manage any rejections and follow-up where necessary using email or other correspondence tools.
• Investigations for investor or client enquiries including recalling documents from storage and system searches.
• Provide support, guidance and back up to other team members as required.
• Any other tasks/project assigned by your superior and management.

Job description

• Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
• Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
• Report all client incidents or complaints in a timely manner via CAMMS.
• Ensure compliance with Boardroom’s policies, procedures and audit processes.
• Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
• Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market.
• Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
• Daily processing of applications via Mfund or Calastone systems.
• Daily downloads of BPAY payments to relevant funds as required.
• Daily reconciliation of funds received and banked.
• Daily, weekly or monthly reporting of applications and transfers.
• Upload, entry and authorisation of unit pricing.
• Create and process payments for redemptions or commissions.
• Manage any rejections and follow-up where necessary using email or other correspondence tools.
• Investigations for investor or client enquiries including recalling documents from storage and system searches.
• Provide support, guidance and back up to other team members as required.
• Any other tasks/project assigned by your superior and management.

Unlock job insights

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Perks and benefits

• Medical
• Education support
• Dental
• Parking
• Mobile Phone Allowance (Asst Managers & Above)