Client Relationship Manager

Novo Corporate Services; Subang Jaya; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Commission

Job summary

Novo Corporate Services in Subang Jaya, Selangor, is seeking a Client Relationship Manager for full-time duties in the banking and financial services sector. You will be the primary contact for key clients, driving satisfaction, retention and growth.

Responsibilities include relationship management, addressing inquiries, identifying client needs, and coordinating with internal teams to ensure seamless service delivery. Fluency in English is required; Bahasa Malaysia is a plus.

Qualifications

• 18–40 age range (Malaysian only)
• Strong rapport-building with diverse client groups
• Ability to manage multiple client accounts
• Identify client needs and propose solutions
• Problem-solving and customer-centric approach
• Independent and collaborative work style
• English fluency; Bahasa Malaysia an advantage
• Working hours: Mon–Fri, 10:00–18:00

Responsibilities

• Build and maintain strong, long-term relationships with assigned client portfolios, ensuring exceptional service delivery and client satisfaction
• Serve as the primary point of contact for clients, addressing enquiries, concerns and requests in a timely and professional manner
• Identify and understand client needs, objectives and pain points to recommend tailored solutions and services
• Monitor client accounts and proactively identify opportunities for upselling or cross-selling additional services
• Coordinate with internal departments to ensure seamless service delivery and resolution of client issues
• Maintain accurate and detailed records of all client interactions and transactions in our management systems
• Develop and implement client retention strategies to maximise lifetime value and minimise client attrition

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Customer-centric

English fluency

Bahasa Malaysia (basic)

Job description

About the role

Novo Corporate Services is seeking a Client Relationship Manager to join our dynamic team in Subang Jaya, Selangor. This is a full-time position that plays a crucial role in building and maintaining strong relationships with our valued clients within the banking and financial services sector.

As a Client Relationship Manager, you will be the primary point of contact for key clients, ensuring their needs are met whilst driving client satisfaction, retention and business growth. This role is instrumental in supporting our strategic objectives to deliver exceptional service and expand our client portfolio.

Key responsibilities

• Build and maintain strong, long-term relationships with assigned client portfolios, ensuring exceptional service delivery and client satisfaction
• Serve as the primary point of contact for clients, addressing enquiries, concerns and requests in a timely and professional manner
• Identify and understand client needs, objectives and pain points to recommend tailored solutions and services
• Monitor client accounts and proactively identify opportunities for upselling or cross-selling additional services
• Coordinate with internal departments to ensure seamless service delivery and resolution of client issues
• Maintain accurate and detailed records of all client interactions and transactions in our management systems
• Develop and implement client retention strategies to maximise lifetime value and minimise client attrition

What we're looking for

Age range between 18 to 40 (Malaysian Only)

Moderate or Strong interpersonal and communication skills, with the ability to build rapport with diverse client groups

Excellent skills and attention to detail, with the ability to manage multiple client accounts simultaneously

Ability to identify client needs and recommend appropriate solutions

Problem-solving capabilities and a customer-centric approach to resolving issues

Ability to work both independently and collaboratively as part of a team

Fluency in English; proficiency in Bahasa Malaysia and other languages is an advantage

Basic salary + commission

Working hours : Monday to Friday

Working Time : 10am to 6pm

About us

Novo Corporate Services is a leading provider of corporate and financial services in Malaysia, committed to delivering comprehensive solutions to businesses of all sizes. Our mission is to empower organisations through expert guidance, innovative services and exceptional client support. With a strong track record of excellence in the banking and financial services sector, we pride ourselves on our professional team, robust processes and client-centric approach. We are dedicated to maintaining the highest standards of integrity, compliance and service delivery, making us a trusted partner for corporate needs. At Novo Corporate Services, we believe in fostering a culture of continuous improvement, collaboration and professional growth for our team members.