Relationship Manager (Kuching Branch)

alrajhi bank Malaysia; Kuching; On-site; MYR 80,000 - 150,000; Full time

Job summary

alrajhi bank Malaysia in Malaysia seeks a client-facing Wealth Relationship Manager to acquire, manage, and deepen relationships with high-net-worth clients, delivering sophisticated wealth advisory and customized investment solutions while complying with regulatory standards.

You will collaborate with the Branch Manager, achieve targets, grow AUM and fee income, source new business, cross-sell, and ensure high-quality service and timely resolution of customer inquiries, with a strong focus on

Qualifications

• Bachelor’s Degree or equivalent in any field.
• 3+ years in Relationship Management or sales in Banking/Financial Services in Malaysia, with wealth products.
• Must hold valid licenses/certifications (UT, FIMM, IPPC/PCE, TBE) per regulators.
• Strong knowledge of compliance, AMLA/CFT.
• Proficient in MS Excel and English.

Responsibilities

• Single touch point to serve high-net-worth individuals for financial planning and customized wealth solutions.
• Achieve targets and grow AUM, fee income, profitability, and customer base via acquisition.
• Collaborate with Branch Manager to align sales activities with business direction.
• Source new business/customers and build rapport with customers.
• Retain existing customers and cross-sell to grow wallet share.
• Ensure high-quality service and meet SLAs with compliant processes.
• Maintain strict AMLA/CFT compliance and internal controls.
• Resolve customer complaints within defined turnaround times.

Skills

MS Excel

English language

Relationship management

Sales

Regulatory compliance knowledge

Education

Bachelor’s Degree or equivalent

Licenses/certifications (UT, FIMM, IPPC/PCE, TBE)

Job description

About the Role:

This is a critical, client-facing role responsible for acquiring, managing, and deepening relationships with high-net-worth (HNW) and affluent clients. The core objective is to deliver sophisticated, holistic wealth advisory services, with a strong focus on selling specialized investment products, while adhering to all regulatory and compliance standards.

What you will do:

• Single touch point to serve the high net-worth individuals to fulfill their financial & banking needs via financial planning & customized wealth solutions.
• Ensure achievement of targets assigned.
• Work with the Branch Manager to ensure sales activities are in line with business direction.
• Grow the AUM, fee income, profitability & customer base through active acquisition & prospecting of NTB high net worth individuals in the target market group.
• Source for new business/customers.
• Build rapport/enhance relationship with customers.
• Retain existing customers; grow their wallet share with the bank through cross-selling.
• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the service level agreement, efficient / accurate standards and good business processes/ judgments.
• Ensure strict compliant to the Bank's standard policy and procedures, internal control and compliance, regulatory requirements and AMLA/CFT.
• Ensure all customer complaints and feedback being resolved within TAT.

Skills and experience you possess:

• Bachelor’s Degree or equivalent in any relevant field.
• Possess a minimum of 3 years of proven experience in a Relationship Management or sales role within the Banking/Financial Services sector in Malaysia, with a successful track record in selling wealth products.
• Possess valid and relevant professional licenses/certifications required by Malaysian regulators (e.g., UT, FIMM, IPPC/PCE, TBE, or equivalent for wealth and investment products).
• Vast knowledge in latest compliance, regulatory requirements and AMLA/CFT
• Strong MS Excel skills
• Able to work in tight deadlines and stressful situation
• Ability to multi-task
• Good command of English