Banking Client Relations Lead (Malaysia)

Novo Corporate Services; Subang Jaya; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Commission

Job summary

Novo Corporate Services in Subang Jaya, Selangor, is seeking a Client Relationship Manager for full-time duties in the banking and financial services sector. You will be the primary contact for key clients, driving satisfaction, retention and growth.

Responsibilities include relationship management, addressing inquiries, identifying client needs, and coordinating with internal teams to ensure seamless service delivery. Fluency in English is required; Bahasa Malaysia is a plus.

Qualifications

• 18–40 age range (Malaysian only)
• Strong rapport-building with diverse client groups
• Ability to manage multiple client accounts
• Identify client needs and propose solutions
• Problem-solving and customer-centric approach
• Independent and collaborative work style
• English fluency; Bahasa Malaysia an advantage
• Working hours: Mon–Fri, 10:00–18:00

Responsibilities

• Build and maintain strong, long-term relationships with assigned client portfolios, ensuring exceptional service delivery and client satisfaction
• Serve as the primary point of contact for clients, addressing enquiries, concerns and requests in a timely and professional manner
• Identify and understand client needs, objectives and pain points to recommend tailored solutions and services
• Monitor client accounts and proactively identify opportunities for upselling or cross-selling additional services
• Coordinate with internal departments to ensure seamless service delivery and resolution of client issues
• Maintain accurate and detailed records of all client interactions and transactions in our management systems
• Develop and implement client retention strategies to maximise lifetime value and minimise client attrition

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Customer-centric

English fluency

Bahasa Malaysia (basic)

Job description

Novo Corporate Services in Subang Jaya, Selangor, is seeking a Client Relationship Manager for full-time duties in the banking and financial services sector. You will be the primary contact for key clients, driving satisfaction, retention and growth.

Responsibilities include relationship management, addressing inquiries, identifying client needs, and coordinating with internal teams to ensure seamless service delivery. Fluency in English is required; Bahasa Malaysia is a plus.