Client Operations Specialist, Payment Services

Caceis Group; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

CACEIS Malaysia seeks a Client Operations Officer, Payment Services to manage day-to-day payment operations with a client-first mindset. You will define controls, collaborate with Risk, Compliance and Change programs, and assist with audits to support regulatory requirements.

The role operates from 9am–6pm, focusing on accuracy, efficiency, and governance in a dynamic financial environment.

Qualifications

• Analytical thinking and risk mind-set.
• Display leadership attributes and able to work in a team.
• Knowledge in MS Office – Excel and Word.
• Proficient in English (written and oral).
• Relevant experience in Banking or Financial Operations/Financial Services.
• Detailed knowledge of all cash products, markets and Payment schemes/systems.

Responsibilities

• Accountable for accuracy and timely resolution of operational issues.
• Support in the implementation of new monitoring policies when required.
• Collaborates with team management to achieve department and org goals.
• Fully support BAU demands for Clients and Business in Malaysia Ops.
• Evaluate productivity and produce daily/monthly MI reporting.
• Ensure processes are controlled, risks mitigated, and automated where possible.
• Identify and encourage process improvement ideas.
• Manage efficiency and productivity to meet all SLA metrics.
• Review process procedures periodically.

Skills

Analytical thinking

Leadership

MS Office – Excel/Word

English proficiency

Banking/financial operations

Risk mindset

Education

Bachelor Degree / BSc Degree or equivalent

Tools

Milvus

ISO

Stelink

Job description

CACEIS Malaysia seeks a Client Operations Officer, Payment Services to manage day-to-day payment operations with a client-first mindset. You will define controls, collaborate with Risk, Compliance and Change programs, and assist with audits to support regulatory requirements.

The role operates from 9am–6pm, focusing on accuracy, efficiency, and governance in a dynamic financial environment.