Client Operations Manager, Asset Servicing

Crédit Agricole; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

CACEIS Malaysia is seeking a Manager to ensure timely, accurate processing of entitlement events and related daily entries. You will notify and/or pay investors/clients as appropriate, manage operational risk, and develop the team’s capabilities to optimize efficiency.

The role requires strong attention to risk and service standards. Based in IOI City, Putrajaya, the team interacts with stakeholders across Europe and internal custodians, contributing to standardized processes and reliable client

Responsibilities

• Process income payments within agreed service standards.
• Conduct reconciliations to ensure all income event details are up to date and payments are in order.
• Full adherence to the team’s control functions, including operations/events and end-of-day checklists.
• Assist with day-to-day administrative tasks of investigation/amendment and clearance of reconciling items.
• Ensure queries raised/assigned to individuals are answered within agreed service standards.
• Provide back-up relief for staff who are absent or on leave to maintain productivity.
• Maintain awareness of Client, external custodians and inter-departmental SLAs and ensure compliance.
• Escalate operational issues that may cause financial or reputational issues to senior staff.
• Establish working relationships across departments and the wider firm.
• Provide feedback on agent network and vendor performance on deviations from SLAs.
• Demonstrate capability to perform validation on common tasks.

Job description

CACEIS Malaysia is seeking a Manager to ensure timely, accurate processing of entitlement events and related daily entries. You will notify and/or pay investors/clients as appropriate, manage operational risk, and develop the team’s capabilities to optimize efficiency.

The role requires strong attention to risk and service standards. Based in IOI City, Putrajaya, the team interacts with stakeholders across Europe and internal custodians, contributing to standardized processes and reliable client