Client Payment Operations Lead

Crédit Agricole; Putrajaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, is seeking a Payments Services Operations professional to manage day-to-day activities and deliver high-quality services to internal and external stakeholders. The role emphasizes governance, risk management and regulatory compliance in collaboration with Risk, Compliance and Change programs.

You will define controls, support audits, and contribute to continuous improvement within the Malaysia ops to meet client expectations in a dynamic financial

Responsibilities

• Accountable for accuracy and timely resolution of operational issues.
• Active support in the implementation of new monitoring policies when required.
• Works closely with team's management to achieve department and organization goals.
• To fully support the BAU demands for the Clients and the Business in Malaysia Ops.
• Evaluates productivity performance and regularly reviews and produces daily/monthly MI reporting.
• Ensures the process is controlled and risk is mitigated, and automated as much as possible.
• Identifying and encourage process improvement ideas.
• Manage the efficiency and productivity to ensure all metrics are submitted/maintained in an accurate and timely manner.
• Achieve all SLA's that have been agreed.
• Reviewing of process procedures periodically

Job description

CACEIS Malaysia, located in IOI City, Putrajaya, is seeking a Payments Services Operations professional to manage day-to-day activities and deliver high-quality services to internal and external stakeholders. The role emphasizes governance, risk management and regulatory compliance in collaboration with Risk, Compliance and Change programs.

You will define controls, support audits, and contribute to continuous improvement within the Malaysia ops to meet client expectations in a dynamic financial