Client Operations Officer, Custody Services M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 72,000 - 120,000; Full time

Job summary

CACEIS Malaysia, part of the Crédit Agricole Group, located in IOI City, Putrajaya, is seeking a Client Operations Officer in the Settlements team to ensure accurate and timely settlement of securities transactions. You will manage daily operations, liaise with internal and external stakeholders, and uphold regulatory requirements in line with our procedures.

Key duties include trade repairs, investigating settlement issues for solutions, monitoring system queues, and guiding teammates during

Qualifications

• Experience in custody and settlements operations.
• Knowledge of trade settlements and clearing processes.
• Ability to work under procedures and deadlines.

Responsibilities

• Extract reports and investigate trade settlement issues for solution
• Monitor system queue on specific trade statuses
• Perform trade repair in core system to allow accurate and timely trade settlement according to various market deadlines
• Follow up on all trade issues until complete resolution
• Ensure queries received are resolved in timely manner; follow up diligently until complete
• Escalate operational issues or any abnormality per escalation protocol
• Ensure all instructions are processed following operating procedures
• Guide other team members as part of onboarding journey

Skills

Custody knowledge

Attention to detail

Regulatory compliance

Stakeholder communication

Problem solving

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Client Operations Officer of Settlements team in the Custody is responsible for processing and reporting with accurate and timely settlement of securities transactions. This role involves managing daily operations, coordinating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The Client Operations Officer will perform trade repairs, investigate settlement issue for solution, and maintaining high standards of service delivery to clients. This position requires good knowledge in Custody product across a range of processes in Settlements, attention to detail, and strict adherence to all processes stipulated in our operating procedures. The officer is expected to resolve problems independently guided by procedure and factual information.

Working hours: 9am to 6pm MYT

Region: France

What will you do?

• Extract reports and investigate trade settlement issues for solution
• Monitor system queue on specific trade statuses
• Perform trade repair in core system to allow accurate and timely trade settlement according to various market deadlines
• Follow up on all trade issues until complete resolution
• Ensure queries received are resolved in timely manner. Where required, queries are followed up diligently until complete resolution
• Escalate operational issues or any abnormality in according to local escalation protocol
• Ensure that all instructions are processed following operating procedure.
• Guide other team members as part of their onboarding journey